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Youth Advocate - Waukesha

Waukesha, Wisconsin
Job Type
21 Sep 2022

Youth Advocate
Job Code: 2022-CSCA-026
Location: Court Services & Community Alternatives
Department: Waukesha Adult & Juvenille Services
FT/PT Status: Full Time

Job Responsibilities:

Program: Intensive Tracking Program Position: Youth Advocate

Position Summary: Provide Individual Skill Development and Enhancement to youth referred by DHHS, CCS Department. Individual Skill Development and Enhancement includes: training in communication, interpersonal skills, problem solving, conflict resolution, decision-making, self-regulation and other specific needs identified in the youth's service plan.

Essential Functions:

  • Process assigned referrals, opening electronic and paper files.
  • Attend initial staffing and follow up case reviews.
  • Maintain face-to-face contact with the juveniles in their homes, at school, and in the community, as determined at the initial staffing and follow up reviews.
  • Provide youth with intensive support, mentoring, and monitoring to assist them with the specific "areas of focus" as determined in the youth's case plan.
  • Provide 24-hour coverage, via cell phones, for after hours skill development and education.
  • Maintain regular, weekly minimum contact with the DHS assigned CCS Coordinator to collaborate on the youths' behavior/progress and to report any concerns
  • Attend any/all necessary Department staffings or court hearings, as requested by the CCS Coordinator.
  • Maintain regular contact with the parents/guardian, as determined at the initial staffing, to collaborate on the youth's behavior and to provide ongoing support to the caretakers.
  • Maintain contact with the youths' schools, as determined necessary and appropriate at the initial staffing, to monitor the youths' compliance with attendance and behavior at school.
  • Complete all necessary paperwork and youth reports per policy/procedure, including casenotes and billing logs.
  • Enter and maintain database as required by the program.
  • Document after hour calls on the 24 hour cell phone in a log, update and maintain timely entries, providing the information to the supervisor upon request.

Other Duties and Responsibilities:
  • Attend and contribute to JIS (Juvenile Intensive Services) Department staff meetings.
  • Assist with answering the office phone when necessary.
  • Other job related duties as may be necessary to carry out the responsibilities of the position.

Job Qualifications:
Minimal Qualifications: Bachelor's Degree in Human Services field; Knowledge of the Juvenile Justice System; May substitute Bachelor's Degree with Associate Degree plus extensive experience in the field with juveniles and bilingual; Must pass criminal background check; Valid driver's license and insured automobile required.

Knowledge, Skills and Abilities: Must complete all required trainings prior to working with youth, k nowledge of the Juvenile Justice System: excellent verbal and written communication skills; ability to respond to crisis situations; solid computer skills; ability to work with diverse at-risk youth population; good organizational skills with the ability to multi-task and prioritize workload, must be trained in all WCS required Evidence Based Principals within 90 days of hire and follow models of fidelity established by the agency.

Physical Demands:
Ability to conduct extensive driving in Waukesha County for long periods of time; Ability to sit at work station for up to 2 hours at a time; Requires hand and finger dexterity.
Other Job Information (if applicable):
Work Relationship and Scope: Reports to Program Supervisor/Director. Works with at-risk youth referred by CCS Coordinator, parents/guardians, WCS staff, court personnel, school personnel, DHS Social Workers, Juvenile Center personnel, and law enforcement.

Working Conditions: The majority of work is conducted out of the office, requiring extensive driving throughout Waukesha County; Individual meetings with youth participants in home, at school, and in the community; Transport participants; Office work to complete computer and paperwork; Average 40 hours per week; Flexible work schedule, includes 24-hour, 7 days per week on-call, crisis pager (must be available for coverage to handle crisis calls from youth participants/parents); Must attend DHS staffing and court appearances.

Personal Attributes: Follow the agency Code of Conduct; the WCS handbook, Core Values and program policies and procedures of the agency and DHS; adhere to the casual yet professional workplace appearance; reliability in reporting to work regularly and on time; accuracy and attention to detail when documenting youth contacts and entering information into the program database; maintain professional and respectful communication with co-workers, participants, DHS personnel, and all external persons and agencies involved with service provision; sensitivity toward cultural, ethnic and disability issues; demonstrate commitment to agency values and mission.



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  • Job Reference: 717530637-2
  • Date Posted: 21 September 2022
  • Recruiter: Wisconsin Community Services
  • Location: Waukesha, Wisconsin
  • Salary: On Application
  • Sector: Healthcare & Medical
  • Job Type: Permanent