Wraparound and Reach Lead Care CoordinatorJob Code:
Job Responsibilities: Wraparound and REACH Lead Care Coordinator
Wisconsin Community Services
Working under the Wraparound system of care, which includes a unique set of values that emphasizes individualized, strength-based, trauma-informed, family-driven, community-based, and culturally sensitive care, provide support for Wraparound and REACH Care Coordinators, while also providing services and individualized care coordination for children and adolescents. Essential Functions: Provide leadership and role modeling of the Wraparound process for a Team of approximately 8 Wraparound and REACH care coordinators. Assist Wraparound and REACH Supervisor with development of care coordinators, including but not limited to: mentoring and training new care coordinators in the Wraparound process, engaging in problem-solving and feedback to care coordinators, identifying informal and natural supports with care coordinators, training and approving documentation for REACH and Wraparound care coordinators, as well as coaching care coordinators to follow best practices in adherence to Wraparound policies and procedures. Attend Team/POC Meetings and Court Hearings to provide coaching for staff in the Wraparound Process, policies, and procedures, and maintain follow through on policies with existing staff. In conjunction with Supervisor, utilize reports and data provided by Wraparound Milwaukee to continuously improve the care provided to youth and families. Maintains a caseload of approximately 6 children and families. Contact enrolled children and families within 48 hours of enrollment, and set up initial visit to occur within 5 business days of enrollment to introduce self and supports available. Schedule and attend program-required visits, with assigned children and families, facilitate monthly Child and Family Team Meetings to discuss treatment planning, and maintain a minimum of weekly phone contact with assigned children and families and service providers, as needed. Assemble a Child and Family Team within two (2) weeks of enrollment by interviewing the family, identifying family members/natural supports/service providers and other significant persons. Within the first 30 days, coordinates the meeting of the Child and Family Team and develops the initial individualized Plan of Care based on the identified strengths and needs, including a comprehensive 24-hour Crisis Plan. Monitor the provision and quality of services provided to families through the Child and Family Team and is the liaison when new services/resources need to be sought or developed. Advocate for children and families across a variety of settings, including home, educational, court, and community settings, as needed. Attend all scheduled court hearings as a representative of Wraparound Milwaukee to support children and families, as well as care coordinators, throughout the court process and explain supports available/in place. Seek community resources with the assistance of the Team and modify the SARs(Service Authorization Requests) whenever services or resources need to be added and/or deleted. Provide or arrange for transportation for youth/young adults to appointments, crisis/respite services, including assisting a child and family with identifying natural supports and sustainable transportation plans, etc., if needed. Provide or secure support and crisis/emergency services for youths enrolled and/or their families. This may be done through face-to-face contact, phone contact/ availability or an on-call system. Completes all necessary paperwork in a strength-based manner per Wraparound Milwaukee/Agency requirements,(i.e., court letters, Plans of Care, change of placement forms, SARs, Referrals, Progress Notes, evaluation instruments, consent forms, etc.). Maintain accurate information online, ensuring that family demographic information and Child and Family Team Member contact information is up to date. Collaborate with other necessary individuals the youth and family may have contact with. Keep Wraparound Milwaukee informed of all emergencies or critical incidents (refer to Wraparound Policy - Critical Incident Reporting. Other Duties and Responsibilities: Attend In-services and participate in staffings, weekly/monthly meetings, and consultations, as needed. Attend bi-weekly Supervisor/Lead Meetings with Wraparound Administration. Assist with coverage for care coordinators out of the office as needed or directed. Assist care coordinators/Supervisor in planning monthly family events as needed. Other job-related duties as may be necessary to carry out the responsibilities of the position.
Job Qualifications: Minimal Qualifications:
- Must possess a bachelor's degree in social work, human services, or a related field, and a minimum of one year of Wraparound care coordination experience.
- Working knowledge of computer applications preferred (Windows and Microsoft Word).
- Ability to display cultural competence by responding respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions, and other diversity factors in a manner that recognizes, affirms, and values the worth of each individual.
Other Job Information (if applicable): Work Relationship and Scope:
Reports directly to the Wraparound/REACH Supervisor. Has contact with a wide variety of individuals including clients and family members, other program staff, including consulting Psychologist/Psychiatrist and other collateral contacts, neighbors, funders, Milwaukee County Department of Health and Human Services, Division of Milwaukee Child Protective Services(DMCPS), Milwaukee County Department of Youth & Family Services(DYFS), Court officials, Milwaukee Public Schools(MPS) staff and administrators, staff of youth serving agencies and the general public.
Follow agency and Code of Conduct and adhere to established policies and procedures of the agency Milwaukee County/Wraparound. Dress in a respectful manner (refer to Wraparound Policy - Dress Code) and maintain a respectful demeanor and presentation at all times. Must not post any client identifying information on any web-based social networking sites (i.e., Facebook, Twitter, etc.) and use discretion with the information they may be posting on self. Conduct self in an ethical manner; maintain professional and respectful relationships with program staff, other WCS staff, youth/families, and all external persons and agencies involved with service provision; sensitivity toward cultural, ethnic and disability issues; demonstrate commitment to agency values and mission. Knowledge, Skills and Abilities:
Working knowledge of positive child/youth development; patience and understanding of traumatic life situations; the ability to interact with escalating youth and/or parents in a calm and professional manner; ability to follow oral and written instructions; ability to respond appropriately in crisis situations; proficient with Microsoft Word and Excel; perform basic computer functions; uses time efficiently and effectively; ability to multi-task; sensitivity towards cultural, ethnic and disability issues. Working Conditions:
Work is performed primarily in a busy office environment managing caseloads of children, young adults and families. Some of the work is done sitting at desk using a computer; requires outreach in the community and families' homes; much of the outreach is done in urban neighborhoods and several hours per day may be spent driving; hours average 40 per week; flexible work schedule include some hours outside the normal work schedule on evenings and weekends. Physical Demands:
Duties require possible activity while monitoring or interacting with youth in the program. Staff may be required to use physical intervention in extreme situations. Driving required.