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Visitor Services Asisstant

£12.00 Per Hour
Job Type
21 Sep 2022

Visitor Services Assistant, Cultural Arts and Cultural organisation, London, Fixed term temp role until mid-October, £12 p/h plus holiday pay.

Our client, a leading organisation in the cultural and arts world, requires a visitor services assistant to cover a specific and prestigious arts event. You will be working as part of a team operating within a rota system covering the hours of 9am - 11pm.

The key duties of the Visitor Services Assistant role are:

  • Welcome visitors to the establishment
  • Invigilate spaces and ensure that they are clean of litter and presentable and fit for opening to the public
  • Check admission tickets, direct and escort customers to their seats and ensure no unauthorised person gains entry to spaces
  • Acquire a basic knowledge and answer as many visitor queries as possible
  • Provide all information in a style appropriate for the visitor's concerned
  • Be on duty in the auditoria throughout performances, issue programme notes and supervise the exit of the audience
  • Notify the wider team of any faults, defective equipment or incidents and assist in dealing with them as appropriate
  • Ensure fire exits and escape routes are free from obstructions and that patrons observe the rules
  • Support box office including selling tickets, memberships and other items on the ticketing sales system
  • Staff external box offices as needed
  • Ahere to all policies and policies and procedures at all times

Skills and Requirements

  • Experience of customer service at a venue
  • Proactive and customer focused approach delivered within a best practice framework
  • Knowledge of health and safety issues in relation to public venues
  • Confident approach & excellent interpersonal skills with the ability to communicate with a diverse range of people
  • Initiative, flexibility and ability to remain calm under pressure
  • A keen interest in film, media or visual arts
  • Ability to work as part of a team
  • Able to work flexibly include working evenings and weekends
  • A proven track record of promoting and supporting diversity and inclusion

This is a great opportunity to work for a fascinating and high-profile organisation.

Due to the large number of applications that we receive, only shortlisted applicants will be contacted.

Val Wade Recruitment are actively looking for applicants from underrepresented communities and pride ourselves as an equal opportunities' employer and agency.

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  • Job Reference: 718007999-2
  • Date Posted: 21 September 2022
  • Recruiter: Val Wade Recruitment
    Val Wade Recruitment
  • Location: London
  • Salary: £12.00 Per Hour
  • Sector: Trades & Services
  • Job Type: Permanent