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Telemarketing Executive - Business Development - Fleet Management

Location
Thames Ditton, Surrey
Salary
£18,000 to £22,000
Job Type
Permanent
Posted
21 Sep 2022
My client is a nationwide fleet management company looking for a Telemarketing Executive to join their team. Main Purpose of the Role To support the business development team and to work with the marketing team to build relationships with potential customers over the telephone and ultimately book quality appointments with prospects that fit my clients profile. Accountabilities: To understand, develop and maintain the values and mission philosophy of my client Make contact with potential Venson customers and qualify their fleet criteria and needs Make contact with potential customers and qualify their fleet criteria and needs (target minimum 60 pro rata calls per day) Build quality relationships with potential customers by engaging with them via the phone and supporting this by supplying supplementary information via email Develop relationships and seek to gain appointments with potential customers, preferably well in advance of a proposed review process to enable the Business Development Managers (BDM s) to build a face to face relationship with the prospect, which will in turn enhance my client's chance of being successful with the prospect organisation Develop leads that the business development team can follow up to help gain a meeting for the BDM to meet with the prospect Manage and maintain the Customer relationship Management System (CRM) to facilitate the development of a healthy lead pipeline To support the business development function on a day to day basis to help the team reach targets Seek support from the wider business development team or the wider business to enable you to progress conversations with the prospect Work with Sales Admin/Sales staff to monitor Sales in-boxes and OJEU portals, ensuring all notifications are dealt with speedily and appropriate documentation saved Operate to agreed standards and key performance indicators at all times Contribute and share in team meetings Make suggestions and implement changes to improve the quality and efficiency of our telemarketing operation Work with the marketing team on specific campaigns designed to target set customer sectors in order to help create more appointments/leads for the BDM s Work with the CRM system to ensure data is regularly turned over and kept updated and accurate so that the business can maximise its opportunities Requirments: Experience of an office environment Experience within a B2B telesales environment Good working knowledge of MS Windows products Knowledge of Customer Relationship Management systems or similar Knowledge of sales environments/processes Ability to build strong rapport over the telephone Excellent telephone manner/voice Relationship development skills to establish rapport with internal colleagues and external prospects Understanding of the challenges in reaching decision makers and working with (rather than against) gatekeepers Comfortable speaking with decision makers at all levels Comfortable dealing with internal and external people on the telephone High level of Customer Care and quality service Time management and work prioritisation Good administration skills Highly professional with excellent selfpresentation standards
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Details

  • Job Reference: 717929149-2
  • Date Posted: 21 September 2022
  • Recruiter: The Workplace Consultancy
    The Workplace Consultancy
  • Location: Thames Ditton, Surrey
  • Salary: £18,000 to £22,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent