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Technical Account Manager

Location
Gloucester, Gloucestershire
Salary
£32,000 to £36,000
Job Type
Permanent
Posted
21 Sep 2022
Technical Account Manager Gloucester Up to £36,000 + Bonus About the Client: Our client, specialists in the Fire and Security industry, are seeking a hardworking and passionate Technical Account Manager based around the Gloucester area to join their team on a permanent basis. The Role: Building and developing strong relationships and trust with customers. Manage customer accounts to ensure sales opportunities are maximised, contracts are profitable and customer service issues are dealt with promptly. Responsible for generating new business opportunities via prospecting, qualifying, selling and closing hardware and software solutions and services. Use technical experience and knowledge to work with customers at a consultative level to develop and discuss high level infrastructure solutions. Work with Technical Architects to develop solutions in more detail. Confidently create proposal, tender responses and bid responses. Ensure all sales projects are handed over to the technology support/projects team in line with company procedures. Ensure all orders are logged and processed in line with the company s procedures. Ensure the companies CRM is kept up to date with sales opportunities and secured orders. Carry out presentations and demonstrations to customers. Attend business and networking events to build contacts and opportunities. Assist GBE Converge with any sales activities including conferences and events where presentations and talks may be required. Provide excellent and effective customer service at all times. Ensure all paperwork and systems relating to sales and accounts are up to date. Any other duties set out by your line manager. Qualities Required: Excellent knowledge of MS products, O365, SharePoint, firewall technologies, networking concepts. Excellent working knowledge of IT hardware Servers, Firewalls, switches, routers, PCs, mobile devices. Excellent attention to detail, sound problem-solving skills and analytical thinking. Over 1 years experience working in an IT support, preferably an MSP environment covering several different technical areas. English Language (written and verbal) to a GCSE level or equivalent. Able to demonstrate excellent communication skills, written, over the phone and face to face. Excellent customer service skills and experience in providing customer service. At least 1 formal IT qualification at entry level or above. For example, GCSE ICT, CompTIA, Microsoft certification, BTech or similar. Full driving licence. A willingness to learn new skills and technologies in a face paced environment. Comfortable working within a team or on own initiative. Able to complete detailed and accurate documentation with attention to detail at the forefront. Enhanced DBS clearance or ability to gain enhanced DBS clearance. Knowledge of Health and Safety compliance and working practices
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Details

  • Job Reference: 717923281-2
  • Date Posted: 21 September 2022
  • Recruiter: Cento
    Cento
  • Location: Gloucester, Gloucestershire
  • Salary: £32,000 to £36,000
  • Sector: Sales & Marketing
  • Job Type: Permanent