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Senior On-site Technician - Home Office SC REQUIRED

Location
London
Job Type
Permanent
Posted
9 Sep 2022

Senior On-site Technician - Home Office SC REQUIRED

Our client who are are Global IT Service requires a Tech Support Engineer. This will be on an initial 6 month contract role and will likely run until June 2025.

Experience Required

  • Duties include working on a Tech Bar, call management and updating, CMDB updating and management.
  • VIP support where required.
  • Stock management (ordering/deliveries)
  • Some support of local sites is also required (within one mile of the main site)
  • Good communication skills and being a team player is essential.
  • Support hours are 08.00-18.00 Mon to Friday (7.5 hour shifts)

Key Performance Indicators

  • Feedback from customers, Project Manager, Service Lines etc.
  • Proven track record working with product authority and external vendor support teams.
  • Proven track record of problem resolutions.
  • Successful solution designs implemented.
  • Evidence of sharing and re-use of knowledge.
  • Successful definition, implementation and conformance to processes.
  • Service level requirements met.
  • Response and resolution to escalated issues in a timely manner.
  • Problem ownership demonstrated.
  • Meets project deadlines and costs within own scope of responsibility.
  • Successful track record of leading small projects.
  • Errors with workarounds or fixes provided in a timely manner.
  • Successful track record of working with third parties.
  • Correct application of severity, impact and priority.
  • New business secured and successfully implemented.
  • Skills matrix up to date with products / systems/ technologies and techniques.
  • Contribution to product forums and working parties.
  • Up to date personal learning plan available.

Carbon60, Lorien, SRG - the Impellam Group STEM Portfolio is acting as an Employment Business in relation to this vacancy.

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Details

  • Job Reference: 707868697-2
  • Date Posted: 9 September 2022
  • Recruiter: Lorien
    Lorien
  • Location: London
  • Salary: On Application
  • Sector: Primary Industry
  • Job Type: Permanent