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Senior Housing Officer

Wyton, Cambridgeshire
£30,000 to £32,000
Job Type
21 Sep 2022
Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,(Apply online only) homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients. Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties. The landmark National Accommodation Management Services (NAMS) contract for the Defence Infrastructure Organisation (DIO) goes live in March 2022 to provide Service Family Accommodation housing management to 49,(Apply online only) homes, and the service families who live in them. The Role - Senior Housing Officer The Senior Housing Officer will be responsible for a reduced patch of homes or defined group of property types across the East Midlands but will also support the Area Manager in the day to day supervision and management of a team of Housing Officers. The Housing Officers will be mobile and along with other team members sometimes dispersed across a large geographical area. Your team will focus on delivering high quality family centred services during the occupancy cycle and while families are living in their homes. To deliver excellent services you will work closely and collaboratively with our local industry partners, DIO our client and key stakeholders such as family s federations, military liaison officers and senior service personnel. Duties/Key Responsibilities Maintain documented, structured and routine meetings, communication and performance reporting with stakeholders as well as with individual staff and teams In consultation with the Area Manager plan, monitor daily and approve housing officer dairies in long term scheduling and short notice changes (sickness) ensuring that housing officers have sufficient time for standard appointments (60% of their time) and to improve the lived experience of families, their community/patch and to engage with stakeholders (40% of their time). Routinely liaise and consult with the Regional Manager on short/long term planning and with other area managers in your region and other UK regions in the event cross regional resourcing is needed. In consultation with the regional management team, plan for and lead large scale and sometimes short notice moves in your area and support this in other regions (may require UK travel) Contribute to ensuring families and the places that they live receive a comprehensive and holistic patch service by raising, reporting, and monitoring to a successful conclusion any health and safety concerns, issues which impact on service families lived experience in their homes and or the areas they live in. Liaise, engage, and work in partnership with a range of internal and external stakeholders such as local agencies, charities, support providers, military liaison officers, family s federations, service hubs and statutory authorities to deliver joined up support and services to families Liaising with the Customer Solutions Manager ensure complaints, councillor and member of parliament enquiries are investigated and resolved with any immediate learning being addressed within the team and service Produce internal/external routine and one off operational and performance reports to a range of stakeholders working closely with regional performance and customer solutions managers In liaison with the Area Manager, recruit, supervise, coach, support and develop your team to deliver excellent services and generate a continuous improvement culture in line with Pinnacle s performance framework and values. You will be a highly visible leader and manager to stakeholders and staff Being responsible for the day-to-day supervision of Pinnacle staff both mobile and based in offices ensure the highest standards of Health and Safety for staff and families. Maintain the highest standards of conduct and integrity ensuring that service families, staff, and stakeholders are treated fairly, irrespective of race, gender, disability, creed, or sexual orientation. Ensure that all national and local policies, procedures, and processes are implemented consistently across the area Deputise for the Area Manager as required Skills Minimum 2 years-experience of working in an operational environment, housing management or community-based services Full driving licence Security and other relevant clearance Occasional national but frequent regional travel Demonstrates commitment to and passion for providing enhanced services to service families Knowledge of and commitment to Equality and Diversity Excellent standard of numeracy and literacy Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation. We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners
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  • Job Reference: 717925157-2
  • Date Posted: 21 September 2022
  • Recruiter: Pinnacle Group
    Pinnacle Group
  • Location: Wyton, Cambridgeshire
  • Salary: £30,000 to £32,000
  • Bonus/Benefits: car allowance or company van
  • Sector: Real Estate & Property
  • Job Type: Permanent