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Senior Customer Care Coordinator/Care Coordinator

Liverpool, Merseyside
£25,000 to £30,000
Job Type
13 Sep 2022
Role: Senior Customer Care Coordinator/Coordinator Location: North West Salary: £30,000+ Package Permanent Contract Purpose of the Role: Malone Group are currently recruiting for a Senior Customer Care Coordinator based in the North West. The role is based on a permanent basis and offers fantastic career growth as well a joining a exceptional customer care team. We are looking for a person who has worked in a customer care department in a Construction setting. Duties Liaising with the customers and sub-contractors to establish an excellent after sales/maintenance response to all queries / complaints. Be a support function and source of information for the Customer Care Coordinators. Acting as a point of contact for the team in the Customer Care Managers absence. Attending development meetings and board meetings in the Customer Care Managers absence. Ensure all remedial works are monitored and that all relevant work is completed to the required standard within the agreed timescales. Liaise with customers, suppliers, site managers and sub-contractors to ensure that all associated works are carried out at agreed times. Overseeing the planning and monitoring of the work of the customer care technician in advance to ensure continuation of work. Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with customers for the Customer Care Manager. Meet and greet with clients and take ownership of escalated complaints. Responsible for updating COINS system and various trackers such as the complaints tracker. Awareness of unit's current performance against KPls. Monitor and report to the Customer Care Manager the performance of the sub-contractors. Report any continually occurring problems encountered to the Customer Care Manager to ensure these can be rectified and the source of the problem identified. Effectively liaise with management, maintenance supervisor, sub-contractors and suppliers to ensure minimum response times to customer care issues. To be professional, courteous and punctual in all dealings with customers and our external partners. Essential • Interpersonal skills and a professional attitude to work • Excellent verbal and written communication skills • Experience of planning, organizing and prioritizing individual and unit workload • Timely and comprehensive reporting on responsibilities Skills/ Knowledge Confident with ability to communicate and influence at all levels Self-Motivated Resilient Ability to interpret MI Balancing the needs of the Customer and the Business Understand the importance of building relationships and collaborative working Management skills For more informtion lease apply and we will be in touch with suitable candidates
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  • Job Reference: 711159241-2
  • Date Posted: 13 September 2022
  • Recruiter: Mason James Appointments (UK) Ltd
    Mason James Appointments (UK) Ltd
  • Location: Liverpool, Merseyside
  • Salary: £25,000 to £30,000
  • Bonus/Benefits: Package
  • Sector: Construction
  • Job Type: Permanent