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Risk Analyst Lead - Bank Payments Operational Risk

Surprise, Arizona
Remote Working
Remote Working
$117,600 to $211,700
Job Type
21 Sep 2022
Purpose of Job

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results. The actual days' onsite are resolved between each employee and the employee's manager.

We are seeking a talented Risk Analyst Lead who can help support USAA. This position is available for either our San Antonio, TX, Tampa, FL, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Plano, TX home office.

Provides risk management support for a line of business or staff agency in key risk identification, measurement, monitoring, control and reporting, and the understanding and management of risk through appropriate practices and processes. Assess and coordinate enterprise and business exposures including key and emerging risks. Monitors the risk and control environment and provides effective challenge to internal and external collaborators to ensure that exposures are kept at acceptable levels. Advances and reports risks to the appropriate governance bodies. Leads and carries out sophisticated initiatives and cross functional teams within the Chief Risk Office and across the Enterprise that drive problem resolution. Leverages broad enterprise knowledge and/or expert knowledge of core business discipline(s), products, and processes.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:
  • Identifies and seeks key collaborators across the enterprise to support the identification, assessment, aggregation and the overall management of risks and controls.
  • Presents findings and recommendations to various levels of leadership.
  • Routinely communicates results of risk assessments to governance committees, business process owners and various levels of leadership and influences decision making.
  • Develops process and procedures for successful implementation of new risk policies, practices, appetites, and solutions to ensure comprehensive understanding and management of risks according to industry standard methodology.
  • Develops strategies, tools, and methodologies to measure, monitor, and report risks.
  • Applies expert knowledge to use or produce analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies.
  • Leads, assembles, and facilitates cross-functional teams to identify, assess, aggregate, and mitigate current and emerging risk events.
  • Serves as the point of contact for senior risk leadership on projects and special management requests that often impact the enterprise or core operating area.
  • Formulates and reviews stress test plans for a line of business or the enterprise.
  • Evaluates results, and frames contingency plans in partnership with key business collaborators.
  • Crafts key communications to be delivered to executives and board members.
Minimum Requirements:
  • Bachelor's degree in Risk Management, Business, Finance, or a related field OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree (12 years of relevant experience without a degree).
  • 8 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting, or other related operational area OR advanced degree/designation in Risk Management, Business, Finance, or other discipline relevant to risk management and 6 years of work experience in a discipline relevant to risk management.
  • Advanced risk management experience in a complex institution and/or highly matrixed environment.
  • Demonstrated experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes.
  • Experience leading and directing work with both internal and external partners in a highly collaborative environment.
  • Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include demonstrated ability to effectively make data-driven decisions.
  • Proactively identifies potential concerns and follows-up to resolve issues.
  • Advanced knowledge of Microsoft Office products including Excel and PowerPoint.
  • Knowledge of federal regulation 12 CFR Part 30, including Appendices A and D and with federal supervisory guidance, to include:
    • OCC Documents: Large Bank Supervision Handbook; OCC Safety and Soundness Handbooks - Internal Controls, Corporate & Risk Governance, Retail Lending; and key OCC bulletins - Model Risk Governance, Model Risk Management, New Products and Services Risk Management, Third Party Risk Management, Technology Risk Management, Stress Testing, and Operational Risk
    • Federal Reserve Documents: Consolidated Supervision Framework for Large Financial Institutions; Federal Reserve Board Bank Holding Company Supervision Manual
    • FFIEC Manuals and Handbooks to include: Banking
  • General understanding of federal laws, rules, and regulations, to include: CRA; ECOA; FCRA; MLA; SCRA; Regulation DD; Regulation E; Regulation Z; BSA/AML; and UDAP/UDAAP
Preferred Experience:
  • Direct experience in bank payments in a financial institution or fintech in either a business control (first line) or operational risk (second line) function.
  • Extensive experience effectively challenging a senior business leader around a payments-specific risk or compliance issues


USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $117,600 - $211,700 .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.


At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. ()

Relocation assistance is NOT available for this position.

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  • Job Reference: 717525522-2
  • Date Posted: 21 September 2022
  • Recruiter: USAA
  • Location: Surprise, Arizona
  • Remote Working: Some remote working possible
  • Salary: $117,600 to $211,700
  • Sector: Banking & Financial Services
  • Job Type: Permanent