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Resort Manager

Chicago, Illinois
Job Type
1 Aug 2022

Come be a part of something bigger!

Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:

  • Full Time employees have access to Medical and Dental insurance to fit your needs
  • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 
  • 401K match (Let us help you build your financial future)
  • Companywide Hotel Room Discounts (Who doesn't love to get away)
  • Paid Time Off
  • Employee Assistance Program (We are here to support you)
  • Employee family events (bring the kids!)
  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
  • Many more, please inquire for more details

Overlooking 500 acres, La Cantera Resort and Spa is where sophistication meets relaxation. Every experience provides the opportunity to discover something new. With over 500 rooms, 115,000 sqft of meeting space, a 25,000 sq. ft destination spa, Loma de Vida Spa & Wellness and two championship golf course, guests can immerse themselves in the San Antonio scenery. Unlike other Hill Country resorts, La Cantera invites the peaceful Hill Country ambiance into every space.

At La Cantera Resort & Spa, our most valuable and honorable assets are our team members. We pride our property on being an inclusive, diverse, and fun place for anyone to work. Here at LCR, associates receive: paid time off, free associate meals, flexible scheduling, 401K matching, health benefits (including employer paid), discounts in our restaurants and outlets, discounted room rates, and much more!

Salary: $150,000- $165,000 plus bonus

What you will have an opportunity to do:

Benchmark Pyramid is seeking a Resort Manager with a strong experience in managing resort/hotel operations to join our team

At Benchmark Pyramid, our Resort Manager is a proactive solution seeker, they lead by example, and continuously encourage and engage their team members. They will assist with providing the strategic leadership required to achieve the fiduciary and quality goals of the owners, guests, stakeholders, and team members. The Resort Manager will ensure the effective and efficient operation of all facets of the resort while improving on the current model and be responsible for managing in a manner consistent with the mission, operating philosophy, standards and values of the property owners and Benchmark, the managing entity.

Your role:

  • Lead the staff to produce outstanding hospitality.  
  • Direct programs pertinent to increasing quality and profits. 
  • Ensure that Benchmark Hospitality resources are fully utilized to achieve the objectives. 
  • Establish a credible approach to management and marketing for the property - both real and perceived. 
  • Direct, manage, and oversee revenue generation and profitability for the property 
  • Understanding how to impact and drive revenue. 
  • Uphold philosophy and values of Owners and Management Company, Keeping the corporate office and the Owners informed of important decisions, resort progress, etc. on a regular basis 
  • Maintaining a positive work environment at the property by building an outstanding team of the best talent, leading, and inspiring all employees to work to their highest capabilities to achieve the highest possible standards and holding the team accountable for results. 
  • Periodically prepare an evaluation of all work activities, and institute changes in systems and services offered by the Collection in every division and department. 
  • Develop and execute an effective communication plan to Owners, Guests, and Employees and establish liaisons with and provide special attention to key members and clients. 
  • Develop and maintain good business and community relationships; support and participate in those business and community activities, which will benefit the property's positioning. 
  • Identify meaningful achievement goals.  Provide standards to measure performance. Facilitate EC and Management Team meetings 
  • Implement and support programs to enhance product and service at a luxury level 
  • Taking frequent tours of the property to ensure that the quality of the facilities is maintained at the highest level 
  • Direct programs for training and development to enhance the owner and guest experience and ensure communication   methods are in place for member and guest recognition and preferences 
  • Direct employee relations programs along with Director of Human Resources. 
  • Maintain an atmosphere within the property that encourages an exchange of information and builds rapport between employees and management. 
  • Ensure Preventative Maintenance program is appropriate and managed. 
  • Ensure regular walk through for cleanliness and maintenance. 
  • Direct program to see that all Owners/Guests/Employee safety and health requirements are met. 
  • The ability to work in an environment with constant change.  Be creative in the approach to problem solving, offerings, etc. 

What are we looking for?

  • Bachelor's degree or equivalent experience
  • Requires ability for highly complex conceptual thinking and developing creative solutions 
  • Minimum of 5 years' management experience in the hospitality industry. Knowledge of Micros.
  • Excellent Interpersonal skills.
  • Good Communication skills both written and verbal.
  • Ability to make quick decisions in high stress situations.
  • Excellent customer service skills.
  • Pleasant and positive personality.
  • Well organized.
  • Strong Computer Skills.

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

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  • Job Reference: 673551459-2
  • Date Posted: 1 August 2022
  • Recruiter: Benchmark La Cantera Resort & Spa
  • Location: Chicago, Illinois
  • Salary: On Application
  • Sector: Hospitality & Tourism
  • Job Type: Permanent