About the Role
Our team is hiring a Senior User Experience Researcher whoâ€ ll be responsible for defining & conducting tactical and strategic research designed to understand the needs, expectations, and behaviors of the people charged with keeping their company safe.
The Managed Services product group is responsible for the core systems that turn teams of analysts into a barrier to the actions of adversaries in the wild. The systems we build are relied upon 24/7/365 to process more than half a trillion events every day, in real time, to help identify the most malicious of attacks and stop breaches.
What Youâ€ ll Do
Define and conduct qualitative and quantitative user experience research across multiple projects
Deliver insights to help inform and execute on major initiatives by conducting generative and evaluative research
Communicate insights and recommendations in a consumable, engaging way using artifacts such as reports, journey maps persona, and other formats as appropriate
Collaborate with a multidisciplinary team to advocate for user-centered experiences
Help educate and advocate for the best research practices on behalf of a relatively new UX research team across the company
What You'll Need
Experience conducting multiple, formative and evaluative research methodologies (such as remote studies, contextual inquiry, iterative prototype testing, and surveys) with a deep understanding of strengths and weaknesses of each approach.
Comfort running multiple projects, including logistics of scoping and recruiting
A combination of integrity and flexibility to balance research speed and rigor
Experience effectively collaborating with multidisciplinary teams of designers, product managers, engineers, analysts, and other partners
Strong storytelling skills with a real passion for finding new, effective ways to advocate for our users
Experience working with Agile Design, Lean UX and/or Service Design methodologies
Understanding of visual communication principles such as typography, color and form
Advanced understanding of quantitative methods, such as statistical analysis and A/B testing
Knowledge of and experience in cybersecurity or productivity apps