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- Bismarck, North Dakota
- Job Type
- 9 Sep 2022
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The Enterprise PC technician will provide support and administration to enterprise business applications, including the response to incidents, request processing and daily administration tasks associated with the applications. The successful candidate will deliver exceptional customer service and support services to our clients to ensure long term relationships with high client satisfaction using ITIL Methodologies. This role must have strong client relationship skills and be able to independently resolve client satisfaction escalations and facilitate technical escalation when required.
DUTIES AND TASKS:
Maintain strong technical knowledge and understanding of the application including all integrations
Monitor, coordinate and resolve incidents and/or changes requested by customers and internal staff
Identify, document, and clearly articulate operational functions and work with business analysts to identify improvement opportunities
Maintain records and update/create documentation as necessary.
Assist with after-hours maintenance activities and participate in on-call rotations.
Support, Windows, Printers, Technical support, Install, Desktop, Windows 10, Hardware, Troubleshooting, Imaging, Deployment
Additional Skills & Qualifications:
Ability to work independently on project and assigned tasks.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here . Applicants with disabilities that require an accommodation or assistance a position, please call or email . This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.
- Job Reference: 707826165-2
- Date Posted: 9 September 2022
- Recruiter: TEKsystems
- Location: Bismarck, North Dakota
- Salary: On Application
- Sector: Construction
- Job Type: Permanent