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Operations Manager - Controls Engineering

Redmond, Washington
Job Type
1 Aug 2022
Service line
GWS Segment
Role type
Areas of Interest
Building Management, Facilities Management, Project Management
Redmond - Washington - United States of America, Seattle - Washington - United States of America

Responsible for managing day-to-day office and client service activities for defined business lines in the local office and/or multiple offices. Will partner closely with Digital & Technology, Facilities, Business Operations (P&L), Facilities, and Human Resources. In partnership with local senior management, will implement strategic vision through the operations team. Assures implementation of operational strategies and coordinates needs and collaboration to integrate company services for clients, both internally and externally. Will manage and accomplish work through supervisors and employees in local office and/or multiple offices. This position is on-site with flexible or hybrid work accommodations as needed.


With local management and market leader(s), act as a business partner for efficient and strategic operations of the local office and/or multiple offices through continuous review and improvement of processes; escalate to and work with leadership to resolve conflicting priorities, set achievable goals for direct reports that are linked to the strategic objectives of the organization and leadership; handle day-to-day issues as they arise.

Responsible for managing facilities project(s) to include ongoing maintenance work, transitions, renovations, client relocations, and new construction projects. Work with construction and project management team(s) and represent line of business for the duration of project timelines for execution and handoff. Assist with facility needs including maintenance and system or building access where needed. Act as liaison between offices and building management.

Responsible for the Real Estate and Business licensing processes to ensure full compliance with corporate, client, state, and local licensing requirements. Partners with local D&T resources and assesses technology and associated training needs in conjunction with Corporate D&T to ensure the technology needs of office are met.

Responsible for managing team and activities related to client service projects and operations, including office facilities/supplies/equipment, vendor relationship management and procurement processes, sustainability, special events, philanthropy, and business continuity plans for the local office and/or multiple offices. Partner with appropriate Shared Services teams to campaign and implement initiatives related to these areas. Partners with local Marketing Manager and regional/corporate marketing and communications team members as needed to ensure effective story telling in service delivery, business promotion, and public relations.

Responsible for managing operational activities for client services teams to include: motivating and directing personnel, setting performance standards and addressing deficiencies when identified. Partners with business operations, division finance, and corporate finance to support local and/or multiple offices in accounting and finance activities including payables, revenue transactions, forecasting and budgeting. May be responsible for local P&L oversight.

Responsible for managing a wide range of employment activities including recruitment, selection, onboarding/new hire orientation, training, performance management and terminations. Partners with Human Resources. Provides guidance and advice to supervisors within span of control regarding employee performance and development.

Other duties may be assigned.


Lead by example and model behaviors consistent with the company's values. Manage and accomplish work through supervisors and employees in local office and/or multiple offices. Recommend and execute on recruitment, selection, promotion, advancement, corrective action and termination. Plan and monitor appropriate staffing levels and utilization of labor, including overtime. Prepare and deliver performance appraisal for staff. Mentor and coach team members to further develop competencies.


To perform this job successfully, an individual must be able to balance and perform each essential duty in an organized and timely manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree (BA/BS) required.
Minimum of 7 years of related experience including 4 years of management experience or equivalent combination of education and experience. Related experience includes:
Building automation or system integration
Controls engineering
System network engineering
Data architecture
Construction or infrastructure engineering
Electrical engineering
Other engineering
Project management
Experience managing building automation operations in a customer-focused service firm with multi-location structure preferred.
Knowledge of real estate terminology preferred.



Excellent written and verbal communication skills. Requires strong organizational and information management skills. Ability to provide efficient, timely, reliable, and courteous project updates to internal and external stakeholders. Ability to effectively present data. Ability to respond effectively to sensitive issues.


Requires quantitative and qualitative analytical skills with attention to detail. Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Ability to make decisions in ambiguous or rapidly changing environments.


Require intermediate knowledge of financial/accounting terms and principles. Ability to calculate percentages, discounts, commissions, and similar quantitative assessments. May conduct basic financial analysis and accounting.


High level of proficiency in Microsoft Office suite. Intermediate competency in systems engineering, controls engineering, electrical design, building automation systems and software, AI/ML analytics, and construction project management.

High level of collaboration and team leadership.


Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department and/or project deadlines. Errors in judgment may cause negative impact to client service, partnerships, vendor relations, and/or internal teams.

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.
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  • Job Reference: 673992491-2
  • Date Posted: 1 August 2022
  • Recruiter: CBRE
  • Location: Redmond, Washington
  • Salary: On Application
  • Sector: Engineering
  • Job Type: Permanent