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MDM- Intune Operation Engineer

San Mateo, California
Job Type
21 Sep 2022
MDM- Intune Operation Engineer Duties And Responsibilities Implementing and troubleshooting Intune MDM for iOS, Android and other supported operating systems. Offering excellent third-tier knowledge and support to first- and second-tier technical support analysts during issue escalation, coordinating problem evaluation and troubleshooting efforts with other IS staff. Track all incidents and service requests in (ServiceNow) SPARC ticketing system. Knowledge in MAM (Mobile Application Management), VPP (Volume Purchase Program), and Apple Business Manager (ABM). Provide hands-on troubleshooting, technical support and training for onsite events and departmental mobile device implementation. Ability to communicate clearly, concisely and to explain technical concepts to a functional audience Ability to write documents and SOPs and update the existing procedures. Excellent communication, organizational and collaborative problem-solving skills Basic Qualifications Bachelor's Degree in Computer Science or Information Technology or 3+ years equivalent work experience required. Additional Qualifications 4+ years of IT Infrastructure, mobile device management experience creating or maintaining enterprise level systems, management and or architecture. Previous "hands-on" experience with Microsoft Intune or directly managing a modern mobile environment preferred. Candidate must be located within commuting distance of Forest City, CA or be willing to relocate to the area. This position may require some travel in the US. Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service. Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity Technical Skills SNo Primary Skill Proficiency Level Rqrd./Dsrd. 1 Device Management Intune PL1 Required 2 Unified Device Mgt-MobileIron PL1 Required Proficiency Legends Proficiency Level Generic Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.
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  • Job Reference: 717534083-2
  • Date Posted: 21 September 2022
  • Recruiter: Cognizant
  • Location: San Mateo, California
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent