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Manager, Tester - Technology Risk Office (Unified Tech Exceptions Program (UTEP) Team)

Palmyra, Pennsylvania
Job Type
21 Sep 2022
Center 2 (19050), United States of America, McLean, Virginia

Manager, Tester - Technology Risk Office (Unified Tech Exceptions Program (UTEP) Team)

As a Technology Risk professional in Capital One's Enterprise Services Risk (ESR), you will apply your risk management skills to the company's Technology organization. You will partner across Enterprise Services, Divisional CIO, Lines of Business, and Information Security teams to develop and support best-in-class industry risk solutions in a manner that supports innovation and protects our customers, shareholders, and associates. You will collaborate with both 1st and 2nd line teams to develop, monitor, and provide oversight to risk management processes, including reporting compliance results with requirements for the Technology organization. Your contributions will support one of Capital One's key programs to transform our risk ecosystem. Your work will drive insight into risk and control performance, as well as organizational change through risk identification, measurement, analysis, and reporting to enable better management of technology risks in an open and collaborative environment.

The Technology Risk Management - Unified Tech Exceptions Program (UTEP) Team, within Tech Risk, is seeking an experienced, highly motivated Technology professional (MGR). The ideal candidate will have strong problem-solving skills, good organizational and communication skills (written and verbal), strong familiarity with the ServiceNow system, proven track record providing customer support, as well as overall project management responsibilities. This will be a challenging role in a dynamic and fast-paced environment requiring the ability to multi-task and prioritize assignments appropriately.


  • Perform User Acceptance Testing and Production Testing for Unified Tech Exceptions ServiceNow System

  • Help manage the UTEP User Acceptance Testing and Production Testing schedule

  • Provide guidance, expertise, and support for on-going design and process improvements for UTEP within the ServiceNow system

  • Assist in the development of the roadmap and manage the plan for the overall Unified Exceptions Management Program ServiceNow System

  • Develop and implement oversight processes to validate compliance with the Unified Exceptions Management framework and associated processes

  • Engage closely with ServiceNow partners and key stakeholders in the development and system enhancements supporting the Unified Tech Exceptions Program

  • Provide answers to customers' questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources

Basic Qualifications:
  • High school diploma or equivalency

  • At least 2 years of experience in an Information Technology or Risk Management field

  • At least 2 years of experience in presenting to business executives

  • At least 2 years of experience in process or documentation development

  • At least 2 years of governance, risk, and compliance tool experience

  • At least 2 years of experience in customer support

Preferred Qualifications:
  • Bachelor's Degree or Military Experience

  • 2 + years of experience with ServiceNow System

  • 2 + years of Agile experience

  • 2 + years of experience with JIRA

  • Experience working in a fast paced consulting environment

  • Ability to communicate effectively with people across multiple levels

  • Ability to negotiate and influence results without direct authority

  • Strong consulting skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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  • Job Reference: 717555430-2
  • Date Posted: 21 September 2022
  • Recruiter: Capital One
  • Location: Palmyra, Pennsylvania
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent