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IT Service Management Consultant - Service Level Management / Release Management (m/f/d)

Location
Mülheim an der Ruhr, Nordrhein-Westfalen
Job Type
Permanent
Posted
1 Sep 2022
IT Service Management Consultant - Service Level Management / Release Management (m/f/d) (ID:375561)
ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used: both at national and international level. Within the scope of transnational projects, our teams develop IT solutions for worldwide use at ALDI SOUTH. A modern application landscape needs standardised and flexible architectures to support business processes in the best possible way. At ALDI SOUTH, this means a worldwide integration of our business processes. Become part of our international team of experts and shape the future of retail at ALDI SOUTH IT.
Your Tasks
Assuming overall responsibility for the design, documentation and efficiency of our global IT Service Level Management or Release Management process as a process owner
Advising our IT service owners on process utilisation and process efficiency analysis
Carrying out the daily process administration processes
Monitoring, controlling and reporting on process efficiency and compliance by means of KPIs as well as monitoring of process roles
Providing training on processes and tools for our employees around the world
Collaborating with the ServiceNow product owner to identify and resolve challenges encountered when mapping the process within the system
Continuous further developing the process and the associated IT Service Management standards
Closely and regularly cooperating with international departments and external partners
Your Profile
A degree with a focus on information technology or business administration, or similar qualification/training
Several years of professional experience in the area of IT Service Management or Release Management
Very good knowledge of IT Service Management processes according to ITIL, especially service level management
Good knowledge of relevant IT tools (e.g. ServiceNow)
Very good analytical and conceptual skills
Assertive, committed and sociable team player with strong communication skills
Structured and independent working style
Very good German and English language skills
Our Benefits
Mobile working within Germany incl. equipment and flexible working hours
State-of-the-art technologies
Attractive remuneration as well as holiday and Christmas bonuses
Future-oriented training and development
Modular onboarding and buddy
Health activities
Apply now and become part of a team in which everyone contributes to the common success!
If you have any questions, please send us an email to:

Regardless of the texts and images in our recruiting materials, we emphasize that everyone is equally welcome at ALDI SÜD.
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Details

  • Job Reference: 701197385-2
  • Date Posted: 1 September 2022
  • Recruiter: ALDI SÜD
  • Location: Mülheim an der Ruhr, Nordrhein-Westfalen
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent