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IT Service Design Manager

Remote Working
Remote Working
£38,469 to £41,480
Job Type
21 Sep 2022
IT Service Design Manager: Pay up to £41,480, plus 27% employer pension contributions, 60% home working, flexible hours, and great work life balance. Are you an experienced IT Service Manager? Do you want to help shape the future delivery of the department? DWP. Digital with Purpose. This is a great opportunity to join our community of experts at DWP Digital as an IT Service Design Manager. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. We're using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions that are changing how government works. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. This is a fantastic opportunity to join DWP's Service Operations Design and Transition team. We are embarking on a journey - The remit of the team is evolving and we are looking for talented individuals who can help shape the future operating model and bring together large amounts of data to produce clear and robust service designs. The team play a key role in defining and shaping the Service Management characteristics as a project navigates through delivery, ahead of handing over to our Service Transition team. You will be in the thick of it, working with technical specialists and Transition Managers. It's about ensuring that our services meet business and service needs, laying foundations for live service. You'll be passing the baton to service transition who ultimately ensure a smooth transition into production, working closely with teams in design and architecture. What skills, knowledge and experience will you need? ITIL Service Management Qualifications or equivalent experience appropriate to the role Experience and a proven track record in managing projects Experience of agile delivery Practical knowledge of service design Proven track record of managing key stakeholders across different teams to reach intended outcomes.Details. Wages. Perks. You'll join us in one of our brilliant digital hub in either Blackpool, Manchester or Newcastle. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and some time in the office. In return for your skills, we offer a competitive salary of up to £41,480. You'll be eligible for a brilliant civil service pension with employer contributions worth over 27%. You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Click 'Apply' for more information and to start an application on Civil Service Jobs
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  • Job Reference: 717933457-2
  • Date Posted: 21 September 2022
  • Recruiter: Department of Work & Pensions
    Department of Work & Pensions
  • Location: Manchester
  • Remote Working: Some remote working possible
  • Salary: £38,469 to £41,480
  • Sector: I.T. & Communications
  • Job Type: Permanent