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IT Help Desk Specialist

Location
Arlington, Virginia
Remote Working
Remote Working
Job Type
Permanent
Posted
1 Aug 2022
Location
HQ
3500 S Clark Street
Arlington, VA 22202
Employment Type
Full-Time
Experience Level
Entry Level
IT
Reference number
85244
Target Start Date
08/31/2022

Summary

Lidl US is looking for an entry level IT Support Specialist to support our Store Solutions team. This role is the 2nd level escalation support person for business applications and systems mainly used by store employees. This position will be required to rotate weekend schedule on a team of 5.

This position is Hybrid, requiring 3 days in office and 2 days working from home

What You ll Do
Assist in the support of and completion of IT tickets, ensuring appropriate resolution
Strong customer service, time management and communication skills
Ability to self-motivate and quickly grasp new concept in a fast-paced, team environment.
Experience troubleshooting technical issues
Ability to work with diverse audiences, including highly technical IT professionals, developers, architects, and management
What You ll Need
Associate s Degree in relevant field or equivalent experience in technical support in an enterprise environment for at least 2 years
Solid understanding of Windows Server and networking fundamentals and knowledge of basic hardware concepts
Basic knowledge of how business applications work
Understanding of databases and the general functioning of software
Familiar with the way of working and the process of a ticketing system
Well-known with the handling of modern communication medias
This position may require domestic travel for training purposes less than 15% of the time
What You ll Receive

At Lidl, we know that in order for our people to do their best, they must be at their best. That s why as a company, we offer one of the most generous benefits packages in the industry.

All our Lidl employees are eligible to receive the following benefits:

Medical Dental Vision coverage
Paid Holiday & Paid Time Off (PTO)
401k Plan (+ 5% company match and no vesting schedule)
And so much more, visit our benefits page for more details and the latest updates

In addition to the great benefits above, our Full-Time employees receive these additional benefits: Group Term Life & AD&D Insurance, Short & Long-Term Disability Insurance, Voluntary Critical Illness and/or Accident Insurance, Parental Leave - 100% pay for birth mothers and non-birth parents, Additional Paid Time-Off & Sick Time.
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Details

  • Job Reference: 674028850-2
  • Date Posted: 1 August 2022
  • Recruiter: LIDL US
  • Location: Arlington, Virginia
  • Remote Working: Some remote working possible
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent