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Inside Sales/Customer Service

Vienna, Ohio
Job Type
1 Aug 2022
Our sales team is expanding and Millwood, Inc. is looking to add a Customer Service Representative to our team based out of Vienna, Ohio. The CSR is responsible for managing the day to day activity of sales accounts. The Customer Service Representative will be the point of contact for the customer and will assist in any customer needs (i.e. orders, inventory, on time delivery, logistics, records, accounting, reports, etc.)

Minimum 2 years Customer Service experience in a manufacturing environment preferred. We offer a competitive base salary and sales incentives. You will be teamed with some phenomenal Sales people who have been successful in our industry for many years. They will mentor and guide you on a daily basis to help you succeed.


• Support all aspects of service to the customer.

• Open new accounts

• Receive and process Purchase/Sales Orders

• Resolve any product or service problems

• Point person for all customer account communication to the internal departments

• Communicate and coordinate with manufacturing plants and sales and accounting departments

• Ensure that all documentation is current and correct

• Strategic liaison with others in Sales department

• Work with Regional/National Sales team

• Prepare product and service reports

• Keep CRM up to date

• Initiate and implement initiatives which improve customer service and responsiveness


• Bachelor s Degree in Business Management or a related field preferred

• Minimum 2 years Customer Service experience in a manufacturing environment preferred

• Pallet, lumber and/or packaging industry experience is a plus.

• Excellent verbal and written communication skills

• Must be independent and self-directed

• Strong organizational and problem solving skills

• High degree of accuracy and attention to detail required

• Ability to work in a team environment

• Excellent computer skills (excel, word, MRP/ERP/CRM system)

• High level of professionalism in judgment

• Ability to exercise logical critical thinking in problem solving

• Excellent time management skills

Job Type: Full-time

Health insurance
Life insurance
Paid time off
Vision insurance
8 hour shift
Supplemental Pay:
Commission pay

Ability to commute/relocate:
Vienna, OH 44473: Reliably commute or planning to relocate before starting work (Required)

High school or equivalent (Preferred)

Sales: 1 year (Preferred)

Work Location: One location
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  • Job Reference: 673964160-2
  • Date Posted: 1 August 2022
  • Recruiter: Millwood, Inc.
  • Location: Vienna, Ohio
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent