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Front Desk Agent

Location
Chicago, Illinois
Job Type
Permanent
Posted
1 Aug 2022

Come be a part of something bigger!

Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:

  • Full Time employees have access to Medical and Dental insurance to fit your needs
  • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 
  • 401K match (Let us help you build your financial future)
  • Companywide Hotel Room Discounts (Who doesn't love to get away)
  • Paid Time Off
  • Employee Assistance Program (We are here to support you)
  • Employee family events (bring the kids!)
  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
  • Many more, please inquire for more details

The Quadrangle Club is the faculty and social club of the University of Chicago. Established in 1893, the Quadrangle Club has played and continues to be an important role in the intellectual fabric and life of the University of Chicago. Over the decades, the Club has been a place where Nobel laureates, faculty and numerous other scholars have hosted discussions about topics and ideas that have shaped the world. The Club is housed in a historic facility designed by Howard Van Doren Shaw.

What you will have an opportunity to do:

BASIC FUNCTION: 

Front Desk Agents are a major part of the "personality" of the Quadrangle Club and give help in both the initial and final impressions that the guests have of the Club.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

  • High school diploma or equivalent experience/training

  • Ability to accomplish necessary tasks on a computer.

  • Ability to effectively communicate in the English language.

ESSENTIAL FUNCTIONS:

1.         All room clerk functions, i.e., the friendly and efficient checking in and out of guests.

2.         All cashier functions to include accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks.

3.         Reservation functions including entering and updating group files.

4.         Concierge functions (instructing guest on local entertainment, etc.)

5.         Adhere to the policies of the Club as set forth in the Employee Handbook and report any observed violations to Human Resources.

6.         Maintain the highest level of employee/guest relations.

7.         Maintain a good working relationship with all Departments.

8.         Monitoring, selling, and posting items from the Sundries shop.

9.         Enthusiastically collecting guest feedback/comment cards.

10.       Create, design, print and cut menus & buffet cards.

Daily thorough cleaning of common areas, lobby, front desk area, offices, restrooms, lounge, coat rooms, stairs.

MARIGINAL FUNCTIONS:

Ability to work any assigned shift/work schedule. Any other task, written or verbal, assigned by Management.

What are we looking for?

Qualifications:

  • High school diploma or equivalent. 
  • A strong desire to make an impact on other people
  • An outgoing and engaging personality
  • Computer skills
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced setting
  • Ability to stand for the duration of the shift
  • Must be available to work various shifts including weekends and holidays

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

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Details

  • Job Reference: 673551822-2
  • Date Posted: 1 August 2022
  • Recruiter: Benchmark Quad Club
  • Location: Chicago, Illinois
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent