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Field Support Specialist 4

Location
Saint Paul, Minnesota
Job Type
Permanent
Posted
1 Aug 2022
Job Description

Responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at customers or remotely.

Provides a high level of customer satisfaction through the effective delivery of technical support and service programs. Customer support specifications may include product performance / maintenance, product installation, project management, site planning and professional services. Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system level diagnostics. Understands service processes and options that are linked with the customers specifications. Able to identify and solve a wide range of problems. Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation. Works primarily at customer sites.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 8 years relevant work experience. BS/BA preferred.

Responsibilities

Provides a high level of customer satisfaction through the effective delivery of technical support and service programs.
  • Customer support specifications may include product performance / maintenance, product installation, project management, site planning and professional services.
  • Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system level diagnostics.
  • Understands service processes and options that are linked with the customers specifications. Able to identify and solve a wide range of problems.
  • Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in a standby rotation.
  • Works primarily at customer sites.
  • This position requires extensive(10+ years) knowledge of Engineered systems and Enterprise Storage.
  • Candidate must be able to support onsite customers in VA, MD, DE, PA and NJ.
About Us

Diversity and Inclusion:

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

Thats why were committed to creating a workforce where all individuals can do their best work. Its when everyones voice is heard and valued that were inspired to go beyond whats been done before.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Which includes being a United States Affirmative Action Employer

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Details

  • Job Reference: 673962892-2
  • Date Posted: 1 August 2022
  • Recruiter: Oracle
  • Location: Saint Paul, Minnesota
  • Salary: On Application
  • Job Type: Permanent