Apply for this job now

Event Manager

Location
New York
Job Type
Permanent
Posted
1 Aug 2022

Come be a part of something bigger!

More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our diversity, positive service attitude and determination to succeed.  Come be a part of our Be the Difference culture, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.

We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:

  • Full Time employees have access to Medical and Dental insurance to fit your needs
  • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 
  • 401K match (Let us help you build your financial future)
  • Companywide Hotel Room Discounts (Who doesn't love to get away)
  • Paid Time Off
  • Employee Assistance Program (We are here to support you)
  • Employee family events (bring the kids!)
  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
  • Many more, please inquire for more details

To manage the events team ensuring that all clients receive excellent service and all events are managed professionally. To be responsible for producing all client final details from the contract stage onwards and delivering those events on the day. To work as a key member of the venue management team and support where required.

What you will have an opportunity to do:

Key responsibilities

Client Services

  • To ensure the delivery of the highest standard of customer service at all times through effective management of the Events team as well as a hands on, leading by example approach.
  • To build relationships with event planners and exhibitors to ensure that their preferences are noted and understood and this is recorded in the notes section of EBMS for any future events they may hold
  • To ensure that client feedback is recorded and used to improve client service where required.
  • To maintain a system of review for all events to ensure that improvements are continually made and details amended for future business.
  • To participate in show rounds with the sales team where appropriate offering logistical advice.
  • To work with the Sales Manager, reviewing the bookings diary and forthcoming events to ensure client needs are understood and anticipated.
  • To ensure that up-selling of all services takes place at every opportunity.
  • To become familiar with the venue's annual business plan in order to help the client services team to achieve the relevant goals laid out in the plan.

HR

  • To be responsible for and effectively manage all members of the events team.
  • To carry out twice-yearly appraisals with direct reports, implementing training and development plans.
  • To oversee Events team staff rotas to ensure correct staffing levels at all times.
  • To be responsible for all events team recruitment, induction and training.
  • To prepare weekly payroll for the Venue Manager's approval.
  • To ensure high standards of appearance are maintained within the events team.
  • To ensure that all members of the team complete all mandatory Health & Safety training, accompanied by the relevant signed documentation.

Communication

  • To follow up with clients to gain final details for all of their up and coming events.
  • Using EBMS, accurately produce the weekly function packs on time.
  • To attend, participate and contribute to the weekly function pack meetings in preparation for the following week and review feedback received.
  • To attend, participate and contribute to the daily function meetings to go through all events in the day and the following day .
  • To ensure that all information is communicated concisely to the F&B and Conference Services teams
  • To ensure all changes to events are recorded accurately in EBMS for invoicing purposes.
  • To answer the phone, take and pass any messages onto clients or staff.
  • Prepare all client logo's and upload them onto the digital room signage.

Health & Safety

  • To support the Venue Manager in ensuring all statutory procedures are carried out and documentation is kept up to date.
  • To support the Venue Manager with all relevant Risk Assessments including fire, HACCP, and COSHH.

Sales & Marketing

  • To support the sales team and carry out client show rounds for pre-booked events and offering logistical advice.
  • To assist the Sales Manager and sales team in the delivery of tactical sales activities in order to achieve budgeted revenues.

General

  • To be available for staff briefings and company events.
  • To be available for weekend and evening work where required.
  • Carry out any reasonable request for ad hoc duties by the Venue Manager.

What are we looking for?

  • Previous leadership experience in Banquets is required
  • Strong leadership skills
  • Thorough, detail oriented, organized, and pro-active
  • Independent thinker and doer
  • Strong sense of style and taste
  • Strong, intuitive ability to deliver exceptional customer service
  • Proficient knowledge with both AV and IT.
  • Management/supervisory experience
  • Knowledge of maintaining all audio-visual equipment, to include storage.
  • Experience reading and understanding Banquet Event Orders
  • Ability to communicate effectively with all guests and team members.
  • Experience with scheduling, hiring, and training team members.

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply for this job now

Details

  • Job Reference: 673551199-2
  • Date Posted: 1 August 2022
  • Recruiter: Benchmark ETC Venues - Madison
  • Location: New York
  • Salary: On Application
  • Sector: Hospitality & Tourism
  • Job Type: Permanent