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Resident Services Director

Chicago, Illinois
Job Type
30 Jul 2022

Brookdale Lake Shore Drive is a Senior Living Community with many opportunities to grow in your career.

Located at 2960 N Lake Shore Drive in Chicago, we offer:

Benefits after 30 days
Steps from Public Transportation!
Free Parking
Meals Included
Lake Michigan View
Make Lives Better Including Your Own.

If you want to work in an environment where you can become your best possible self, join us! You ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness.

Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Additional benefits offered include, but are not limited to:
Tuition Reimbursement
Pet Insurance
Adoption Reimbursement Benefits
Variety of Associate Discounts
This is an incentive based position, which may include bonuses, incentive or commission plans.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.

Please note, Brookdale is committed to complying with all applicable laws and regulations regarding mandatory COVID-19 vaccination.

Assists residents in identifying appropriate resources in order to maintain their highest level of independence and satisfaction to include problem solving for health, social, and emotional needs and coordinating support services. May be required to supervise other staff positions.

In consultation with the Executive Director, hires, trains, disciplines and terminates departmental associates in accordance with company policies.
Develops, oversees, markets and coordinates community resident services programs.
Implements orientation programs for new associates.
Monitors and oversees any outside care providers working at the community.
Assesses prospective residents for appropriateness of residency.
Coordinates new resident orientation processes to ensure a smooth transition and appropriate socialization activities.
Conducts family conferences to determine the amount of support services required to meet the resident s needs.
Responds to emergencies, assesses situation, and alerts medical help when necessary.
Addresses and follows up on all resident concerns, incidents, and accident reports in a timely manner.
Contacts family members during times of emergency and other concern issues.
Communicates on a regular basis with health care providers to monitor and assess health conditions, safety issues, and the needs of all residents.
Communicates with other staff members concerning resident changes and building operation issues.
Prepares and monitors compliance with annual budget.
Develops and maintains a positive image with local community. May attend social and civic affairs.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.


Education and Experience
Bachelor s Degree from a four-year college or university; and a minimum of one to two years related experience
and/or training; or equivalent combination of education and experience.

Certifications, Licenses, and Other Special Requirements

Management/Decision Making
Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.

Knowledge and Skills
Possesses extensive knowledge of a distinct skill or function and a thorough understanding of the organization and work environment. Has working knowledge of a functional discipline. Effective oral and written communication skills. Must have the ability to remain calm in stressful situations, to be flexible, to work well with many interruptions and have skill in multi-tasking.

Physical Demands and Working Conditions

Use hands and fingers to handle or feel
Reach with hands and arms
Talk or hear
Ability to lift: up to 50 pounds
Requires interaction with co-workers, residents or vendors
Occasional weekend, evening or night work if needed to ensure shift coverage
On-Call on an as needed basis
Possible exposure to communicable diseases and infections
Potential injury from transferring, repositioning, or lifting residents
Exposure to latex
Possible exposure to blood-borne pathogens
Possible exposure to various drugs, chemical, infectious, or biological hazards
Requires Travel: Occasionally

Brookdale is an equal opportunity employer and a drug-free workplace.
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  • Job Reference: 671821027-2
  • Date Posted: 30 July 2022
  • Recruiter: Brookdale Lake Shore Drive
  • Location: Chicago, Illinois
  • Salary: On Application
  • Sector: Executive Positions
  • Job Type: Permanent