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Customer Success Specialist - Online Travel

Remote Working
Remote Working
£26,000 to £30,000
Job Type
21 Sep 2022
Customer Success Specialist Remote Working Saas Online Travel Up to £30,000 Rotating Shift Pattern An experienced Customer Success Specialist is required by an exciting company in the travel industry. This company are looking for an enthusiastic Customer Success Specialist, with brilliant customer support experience preferably within an SaaS/Online Travel environment. This is a great opportunity to develop your career in customer support, in a welcoming and friendly environment with brilliant training and progression opportunities. An annual salary of up to £30,000 is available depending on experience. This is a remote position. Responsibilities The Customer Success Specialist will: - Provide technical support through a variety of channels, including phone, live chat and web portal. - Assist customers in understanding how best to use bespoke technology, and resolve any technical problems they may be experiencing with the software - Handle general business enquiries. - Meet and exceed customer service KPIs consistently Requirements The Customer Success Specialist will have: - Great Customer Success experience - Experience in troubleshooting technical issues - A Bachelor s degree (desirable) - Must be able to work a variety of shift patterns (1 or 2 weekends a month) Who would suit this role? An enthusiastic Customer Success Specialist looking for an exciting new challenge in an SaaS environment, where there is great progression opportunities and a brilliant overall package. Salary Up to £30,000 depending on experience Alternate Titles Customer Support Specialist Customer Success Executive Software Support Advisor Software Support Analyst Technical Support Advisor Technical Support Analyst Software Support Analyst IT Support Analyst Application Support Analyst Location Remote Ben Cole of CV Screen is managing recruitment for this position. CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
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  • Job Reference: 717929258-2
  • Date Posted: 21 September 2022
  • Recruiter: CV Screen Ltd
    CV Screen Ltd
  • Location: London
  • Remote Working: Some remote working possible
  • Salary: £26,000 to £30,000
  • Bonus/Benefits: WFH
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent