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Customer Services / Credit Controller

City, Bristol
Job Type
9 Sep 2022
Customer Services / Credit Controller Bristol, UK Full-time Area: South West Vacancy Type: Permanent - Full Time Shift Pattern: 5 out of 7 Working Pattern: Days (Monday - Friday Only) Company Description DPD is a member of DPDgroup, one of Europe's leading parcel delivery networks, and aims to be the most sustainable delivery company in the UK, with a turnover of over £2 billion. We also deliver the best service, use the best technology and recruit and retain the best people in the industry. Job Description We are currently recruiting a for an experienced and dedicated Customer Services / Credit Controller (known internally as a Credit Management Clerk) to join our high performing and friendly Credit Management team based in Bristol BS1 3AG We are looking for a customer focused individual who has a background of fast paced customer service and/or credit management (credit control) based roles. Key responsibilities of this role will include; Resolve customer invoice queries within agreed time scales Manage accounts receivable ledger, proactively contacting customers via telephone and email to ensure invoices are paid to agreed payment terms Manage customer interactions via telephone and email ensuring our customers expectations are always appropriately met Actively engage with internal departments such as Sales, Customer Relationship Management, Customer Services and Finance where appropriate to ensure all of the above are achieved Complete ad hoc tasks in relation to the above when appropriate Qualifications About You As the successful candidate your career history will clearly evidence strong customer service and customer query resolution skills. You will be comfortable handling both inbound and outbound calls and working to tight deadlines and challenging KPI's. Alongside these you will need to have; You will have proven and demonstrable experience of working in a fast paced customer service and/or credit management (credit control) environment You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer You will be polite and professional at all times and have a willingness to go the extra mile to exceed customer expectations Ability to work as a team player and on your own initiative Excellent administration skills with the ability to use Microsoft Office / Google programmes Demonstrate high levels of self-motivation and initiative to effectively problem solve. Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability. Additional Information Remuneration Your package will include a competitive salary to include a monthly paid bonus if set KPIs are achieved. As well as this you have access to some other fantastic optional benefits such as Cycle2Work Scheme, Dining Cards, Holiday trading and discounts and savings on 1000 s of retailers. DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. There is a culture of recognition and reward within DPD to include; long-service awards, a special recognition programme for those individuals that go above and beyond, and the DPD Personality of the Year award. If successful you can look forward to the exciting prospect of joining an increasingly successful and expanding business, that through its constant innovation, has revolutionised the express parcel industry and continues to define its outlook for the future. DPD is a Valuable 500 company and a Disability Confident Employer
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  • Job Reference: 707803672-2
  • Date Posted: 9 September 2022
  • Recruiter: DPD Group UK Limited
    DPD Group UK Limited
  • Location: City, Bristol
  • Salary: On Application
  • Sector: Accounting
  • Job Type: Permanent