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Customer Service representative - MANCHESTER x 2

Location
Manchester
Salary
£11.00 to £12.00 Per Hour
Job Type
Temporary
Posted
21 Sep 2022
We are currently recruiting for 2x Customer Service Representative to work for our client based in Central Manchester. This is currently a temporary position to start immediately on an ongoing temp contract, paying a competitive £11 p/h. WHO WILL YOU BE WORKING FOR? Our client is a UK-wide training and education organization, providing professional qualifications in a range of expert fields. WHAT WILL YOU BE DOING? Consistently deliver a high quality service to all customers in line with agreed standards in order to promote continuing customer relationships Returning calls to customers when promised and respond as appropriate Process customer transactions, bookings, transfers and cancellations Provide accurate responses to customer enquiries, and relevant and up to date literature and information as appropriate Dealing with international student queries Stock, building checks and CO2 checks in classrooms Attending to building deliveries ABOUT YOU Previous inbound and outbound customer service experience handling a high volume of calls Attention to detail and ability to multi task Ability to absorb product knowledge in order to best advise students on a best-fit solution A genuine interest in helping customers and providing an excellent customer experience. Strong communication skills, both verbal and written Efficient and accurate keyboard skills Well organised and self-disciplined with the ability to work quickly and calmly under pressure Ability to work as a team player and on own initiative A clear telephone voice with a polite, tactful and friendly attitude
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Details

  • Job Reference: 717928998-2
  • Date Posted: 21 September 2022
  • Recruiter: Gordon Yates Recruitment Consultancy
    Gordon Yates Recruitment Consultancy
  • Location: Manchester
  • Salary: £11.00 to £12.00 Per Hour
  • Bonus/Benefits: £11 per hour
  • Sector: Administration
  • Job Type: Temporary