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Customer Service Executive

Sandwell, West Midlands
£22,000 to £25,000
Job Type
21 Sep 2022
Customer Support Executive West Midlands Up to £25,000 About the Client: Our client, specialists in the Fire and Security industry, are seeking a hardworking and passionate Customer Support Executive based around the West Midlands area to join their team on a permanent basis. The Role: To coordinate and check the delivery status of order. To coordinate with trade network/ partners for order, stock, complaints, payments. To accounts/logistics India team for payment, orders, invoices, ageing report, statements, performa Invoice, and stock. To UK sales team for orders, enquiries, leads, complaints, and payments. To coordinate with trade partner and customer and engage in new partnership engagement or business generation process. From trade partners for service, complaints, stock, enquiries, leads, POD. From existing trade partners and customer for service and new order related queries. From sales managers for order update, payments, anything related to operations. From accounts/logistics India team for coordination related to orders and payments. Processing of new orders. Sending reminder email, implementing debtor management to inform trade partners for payments and dues. Sending invoices for delivered orders. Managing customer data bank based on enquiries data, exhibition s data and share it with sales team for efficient conversion. Implementation of company s credit approval process for the trade partners. Qualities Required: GCSEs level D-G, Key Skills Level 1, NVQ Level 1. Experience in customer support and management. Able to work well as part of a team. Ability to work accurately and methodically. Good numeracy and IT skills. Ability to plan and organise work. Ability to accurately complete paperwork and count stock items. Flexible approach to duties and tasks. Good understanding of customer deliverables and the impact of failure / cost of poor quality. Employee should be balanced and confident. Should be logical and experienced. Should be focused and productive. Team player and positive mindset. Should be consistent and task oriented having self-awareness, resilience, optimistic and open to change. Shows moral courage, openness and honesty and has a collaborative approach when dealing with others
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  • Job Reference: 717921631-2
  • Date Posted: 21 September 2022
  • Recruiter: Cento
  • Location: Sandwell, West Midlands
  • Salary: £22,000 to £25,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent