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Customer Service Coordinator - Lawrence, MA

Location
Lawrence, Massachusetts
Job Type
Permanent
Posted
1 Aug 2022
Customer Service Coordinator - Dispatch
Lawrence, MA

We are not just about filling a job - We are about building a TEAM!

Since our inception in 1922, Abel Womack has grown to become a well-established material handling industry leader, with 3 offices in the Northeast and partners throughout the U.S. E-commerce is on the rise, and we are uniquely positioned to help companies meet customer demand by providing top-quality warehouse and material handling solutions. We stand out because we pair decades of experience with innovation and tailored technologies to drive positive results.

Abel Womack knows that great culture attracts great talent, so we've built a team of dedicated professionals who work hard and work smart to provide excellent customer care while also taking care of our communities and each other.

Due to growth, we need to add to our Team! We are seeking career-minded, customer-focused individuals to join our customer response center. If you have excellent customer service skills, top-notch workflow processing ability, and want to work for a positive, established organization that values its great employees, then our Service Coordinator position might be the opportunity for you!

PRIMARY RESPONSIBILITY is consistent and professional processing of all customer requests for service, ensuring a high level of customer satisfaction is achieved. The Service Coordinator will:
Assume responsibility for tracking service requests from inception to completion. This includes obtaining purchase orders, gathering equipment breakdown details and any other information necessary for call processing
Communicate daily with service technicians regarding equipment breakdown calls and scheduled maintenance
Work closely with Abel Womack Lead Technicians to dispatch technicians to customer sites
Maintain daily dispatch logs for service technicians
Work directly with Original Equipment Manufacturers (OEM) on submission of warranty claims and processing of invoices
Track and renew Service Contracts
Accurately enter and submit daily time records for each technician
Provide administrative, informational and customer service coordination support to external customers, service technicians, service staff, service management, and sales team.
Resolve common customer issues, principally through phone conversations with the customer
Conduct customer follow-up calls weekly to ensure consistent customer satisfaction
Perform other duties as assigned.
As a front-line representative of Abel Womack to our customers, maintaining a professional, positive relationship with customers will be essential to your success as a Service Coordinator.

REQUIREMENTS Abel Womack will provide training to well-qualified applicants who demonstrate:
Solid organizational, interpersonal and communication skills (telephone, email and in-person)
Ability to handle internal and external calls with precision and high level of customer service
Ability to prioritize, multitask and independently manage internal and external workload
Ability to view and analyze location/availability of multiple technicians simultaneously
High level of computer proficiency (MS Office)
Ability to perform data entry quickly and accurately
Willingness to work as a team player
Positive attitude and well-groomed professional appearance
Must be able to successfully pass a pre-employment background check and drug/alcohol screening
Ability to identify lift truck components and material handling equipment a plus
Experience in similar position as dispatcher/customer service coordinator/admin assistant preferred
If you re ready for a great career with a company that values Integrity, Empathy, Customer Care, Passion and Teamwork, apply today! Life is short - work somewhere awesome!

NO RELOCATION PROVIDED FOR THIS POSITION
Abel Womack, Inc. is an equal opportunity employer
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Details

  • Job Reference: 674003980-2
  • Date Posted: 1 August 2022
  • Recruiter: Abel Womack, Inc.
  • Location: Lawrence, Massachusetts
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent