Inbound Customer Service CoordinatorLocation: IpswichSalary: Up to 25k
Reed Procurement & Supply Chain are working with a well respected in the industry with a reputation for providing quality services and are one of the leading international carriers serving Asia.
• Acting as the focal point for all customer service enquiries; building relationships & retaining customer preference for the company.• Delivering service excellence through the management of the customer's cargo flow. Understanding the specific requirements at the customer level.• Identifying customer booking pattern and pro-actively engage with customers (i) regarding future changes or constraints to our products; and (ii) where customer booking pattern changes.• Follow-up internally as appropriate.• Managing exceptions during the shipment execution phase; notify customers of any additional costs their cargo may have incurred. Facilitate customer-initiated changes internally as is possible.• Managing company-initiated changes to minimise disruption to our customers' business.• Managing customer complaints, provide appropriate solutions or alternatives and follow up to ensure successful resolution.• Implementing strategic directions:o Introduce e-commerce capabilities and assess customer readiness.o Promoting new market/service opportunities and business development areas.o Shaping business pattern to mutual advantage.
What are they looking for?
• Be able to problem solve and work under pressure.• Work as part of a close team and independently as required.• Has excellent attention to detail.• A positive attitude and good phone skills.• Knowledge of Excel and Iris 4 are desirable.
Why should you apply?
• 25 Days holiday after 4 years' service increases 1 day per year up to 30 days• Private Healthcare (BUPA)• Health cash plan• Company pension (employee 3%, Employer 6%) after 5 years' service employer contribution increases to 7% and after 10 years increases to 10%• Death in service 4 x salary• Income protection• Free parking• Onsite canteen selling at discounted prices for staff• Annual bonus based on personal & company performance• Mon - Fri 9am to 5pm
What happens next?
If you have the right experience, please apply or call the REED Ipswich office for more details.