United Utilities are looking to grow one of their most important teams by hiring committed, energetic and engaging Customer Service Advisors to work at their offices in Lingley Mere Business Park, Great Sankey, Warrington. The role is based at their fantastic head office, where successful candidates will have access to a variety of onsite facilities including free parking, on-site gym, restaurant and coffee shop. There is also a free shuttle bus running from the town centre of Warrington. We're looking for a diverse range of people from all different backgrounds to fill these vacancies, because it's important that the Customer Service Team reflects their diverse customer base.
As a temporary Customer Service Advisor, you're on the front line, delighting customers and solving their problems every day. No two days are ever the same, so you'll handle a wide variety of queries and issues relating to metered customer accounts. You'll have the satisfaction of managing customer queries from the first call right through to the resolution of each case. It's your job to help get it right first time, preventing repeat or duplicated contacts by correctly setting customer expectations and demonstrating your expert knowledge (they'll teach you everything you need to know) and offering first class customer service in every interaction.
What you'll need:
You'll need some proven experience delivering exceptional customer service (although this doesn't have to be within a contact centre) and it's important you have strong listening and communication skills. You should also be competent in the use of IT systems and be confident implementing their escalation process. Candidates will be required to provide evidence of Maths and English GCSE (Grade C/ 4 and above) at offer stage. This is an excellent long-term opportunity to gain valuable experience and start your career in customer service with potential permanent opportunities further down the line.
You will work 37 hours per week. For the training period you will work between the hours of 9.00am & 5.00pm, Monday to Friday. No holidays can be taken for the first 9 weeks due to training.
You will work a 4-week rolling rota 37 hours per week which will include working between the hours of 8am and 8pm Monday to Friday and 2 Saturdays in 4 between 10am and 3pm.
Example shift pattern below:
Week 1: 8am - 5pm Monday - Thursday and 8am - 12pm Friday
Week2: 9am - 6pm 4 days with a flexible rest day and Saturday 10am - 2pm
Week 3: 9am - 6pm Monday - Thursday and 9am - 1pm Friday
Week 4: 11am - 8pm 4 days with a flexible rest day and Saturday 11am - 3pm
This is a 12-month contract with a fixed start date of 31/10/2022
Should your application be successful, and you are offered the role, a number of pre-employment checks need to be carried out before your appointment can be confirmed. Any assignment offer with our client will be subject to a satisfactory checking report from the Disclosure Barring Service & a Credit Check
This temporary vacancy is being advertised by Rullion Ltd
Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.
Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.
We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.NMorris
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.