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Customer Service Advisor

Location
Slough, Berkshire
Salary
£20,000 to £24,000
Job Type
Permanent
Posted
21 Sep 2022

To complete a daily Out Bound Diary, building relationships with Customers. Also processing any orders from incoming calls, emails & answer machine.

Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries

Taking part in regular Promotional Drives, up selling from Promotional Brochure on all calls. Utilising all available reports & systems.

Core Duties

Building relationships with weekly telesales Out Bound customers, being a regular point of contact

Ability to convert Incoming calls to Planned Out Bound calls.

To ensure high standards of customer services, taking and inputting orders efficiently and accurately.

To have a clear and personable telephone manner.

Take ownership of solving customer issues through pro-active customer service.

To promote the sale the clients own brand products

To retain strong relationships with account managers, helping them in acquiring new business and work on composite selling to Customers on their area's.

To promote from our promotional brochure and up sell specific drives.

Understanding the need to target specific Customers with products that are relevant to them.

Responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.

Key Skills

Excellent Customer Service Skills

Use of Microsoft Excel for spreadsheets and records

Ability to use the trinity system

Good team work skills

Good communication and relationship building skills

Good product knowledge

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Details

  • Job Reference: 718008642-2
  • Date Posted: 21 September 2022
  • Recruiter: Starfyn Recruitment
    Starfyn Recruitment
  • Location: Slough, Berkshire
  • Salary: £20,000 to £24,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent