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Customer Service Advisor

Location
Newbury, Berkshire
Job Type
Permanent
Posted
9 Sep 2022
Customer Service Advisor Newbury, UK Full-time Area: Region 7 Vacancy Type: Permanent - Full Time Shift Pattern: 5 out of 7 Working Pattern: Days - Weekend Working Included Company Description Join us on our journey as we aim to be the UK s leader in sustainable delivery, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business that can offer you great benefits and plenty of opportunities to progress your career Working in a safe, supportive and friendly environment, you are trusted to do your job well and meet the high standards expected from the team, enjoying working as part of a team and putting smiles on each and every one of our customers' faces. DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. When joining DPD you are not just starting a job, you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do. We understand the needs of our employees so we offer stability through permanent contracts, guaranteed hours and the ability to increase your earnings with overtime paid at premium rates. You can plan ahead whilst also building a career with us. Along with job security, the tools to do the job and a competitive salary, you ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!! DPD is a Valuable 500 company and a Disability Confident Employer Job Description Our Site Manager is looking to recruit an experienced and reliable Customer Service Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do. This role will be based from our Depot in Newbury RG14 5TU In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel. Our depots operate 7 days a week so whilst you will primarily work Monday to Friday you will be required to work some weekends. You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues. You ll also be focussed on; Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD) Carrying out thorough investigations for missing parcels and resolving delivery disputes Promoting company products and services to new and existing customers Qualifications About You As a successful candidate you will have proven and demonstrable experience of working in a fast paced customer service environment either face to face or over the phone. You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer. We would also expect; You will be polite and professional at all times and have a willingness to go the extra mile to exceed customer expectations. Excellent administration skills with the ability to use Microsoft Office programmes Demonstrate high levels of self-motivation and initiative to effectively problem solve. Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability. Additional Information About our benefits: We recognise that our people are at the heart of our business, without them we wouldn t be able to deliver our award-winning service to millions of customers across the country each day. It s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few Holiday trading Enhanced maternity package Free life assurance of 4 x salary on joining the pension scheme Free onsite car parking for all employees Health Kiosks visiting every location Discounted shopping from 100 s of retailers including up to 5% off supermarket shopping Milestone Days off to celebrate with your family and friends Free eye tests and support with the cost of glasses Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today
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Details

  • Job Reference: 707803147-2
  • Date Posted: 9 September 2022
  • Recruiter: DPD Group UK Limited
    DPD Group UK Limited
  • Location: Newbury, Berkshire
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent