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Customer Service Advisor

Hove, Sussex
£21,000 to £25,300
Job Type
21 Sep 2022


Role Type






Closing Date

31 October 2022
Your role at a glance

Would you like to join an employer who is passionate about supporting your development? Are you looking for a hybrid role where you'll work half or your week from home and half of your week in the office? Do you want to work Monday-Friday and, have every weekend off? If this sounds like you, look no further! We're recruiting for Customer Service Advisors with a starting salary of £21,00-£23,000, plus bonus. This is typically between 5% and 10% of your base salary.

Internally, this role maybe called something different, depending on which team you join. We'll work with you on which department compliments your personality and strengths best.

Our Customer Service teams are made up of professionals from a range of backgrounds including call centre, retail, hospitality, and sales to name a few.

We love working at Legal and General and know you will too. Here are some of the amazing benefits our colleagues get:

You'll get rewarded for your hard work and effort through our performance related bonus scheme. This is typically between 5-10% of your base salary. As your skillset grows within Legal and General, it's possible your bonus potential will too.
25 days holiday, plus bank holidays, 26 days after 2 years' service. You can also buy and sell holiday meaning you'll have plenty of time to do what you love outside of work.
We can help you save for your future: our pension scheme gives you a 5% company contribution, plus we will match up to a further 5% of your personal contribution.
Life assurance x8 of your annual salary.
Free individual private medical insurance. You can also add your dependants on for a small cost.
Our people know great people. Recommend L&G as a great place to work and earn £500-£3500 if someone you know joins us.
We run a free bus service from Brighton and Hove station to our office.
We offer a host of money saving benefits including a variety of company share schemes and, discounts at a huge range of high street stores and on our own products.
We strongly believe in supporting our employees and their chosen charities, so we'll match money that you raise up to £5000 per year.
We take our social purpose very seriously and feel passionately about helping to build a better society for our communities. We're building 216 high-quality homes to support Brighton's increasing housing demands. We own Cala Homes which is set to deliver 600 new homes in Lancing. In Eastbourne, we've invested more than £85million in a leisure and retail regeneration scheme at The Beacon shopping centre. We also have a joint partnership with EDF Energy and PodPoint, the UK's largest electric vehicle charging company.
What you'll be doing
Helping our customers and clients every day. You'll be working in one of our contact centres, taking inbound phone calls, and completing administrative duties.
You'll provide customers with a first-class experience during every interaction.
Given the nature of what we do, sometimes these calls can be emotive, so, we're looking for people who are naturally caring, empathetic and resilient. The regularity of these types of calls will depend on which team you join. We're recruiting across a variety of departments, which include investments, pensions, life insurance, retirement and bereavements.
Offering support and feedback to other colleagues, contributing to a highly motivated, straightforward, and collaborative culture.
What we're looking for

The skills below are really important to us. Rest be assured, we will show you the L&G way. You'll be in induction for a couple of weeks so, you'll have the tools you need before you start helping our customers and clients.

People who love helping people! People who are straightforward, ambitious, authentic, collaborative, and purposeful.
Strong communication skills and passion to support customers, whatever their personal circumstances. Given the nature of some of the calls we receive, its important you're authentic and empathetic.
Customer service experience within the financial services, travel or retail sector is preferred but not essential. We'd also consider candidates who haven't got customer service experience, who have the natural strengths to thrive in this role.
Passion for customer experience and getting things right first time.
Confidence in using a desktop or laptop and experienced in using MS Office.

When you commit to Legal & General, we'll commit to you too. That means we'll recognise and reward your hard work, your performance and your contribution.

Here's what our colleagues said about working for Legal and General:

'You can really thrive and shine if you work hard. Our Customer Service Advisor role could be your springboard to a lifelong and successful career.'

'Colleagues are given a platform to build a career within a big and successful company, where you really matter. People progress into underwriting, claims, HR, management, quality and IT just to name a few!'

'I work with amazing people who are passionate and supportive. There is a real sense of community who celebrate with you at your highest and help bring you up from your lowest.'

'I am in introvert. Everyone is welcome at L and G. Even though I'm a little quieter, I've still been made to feel part of the team and everyone is super friendly.'

Apply now if you'd like to work for an employer who supports customers and, builds better societies for the long term.
Apply for this job now


  • Job Reference: 717528569-2
  • Date Posted: 21 September 2022
  • Recruiter: Legal & General Group Plc.
  • Location: Hove, Sussex
  • Salary: £21,000 to £25,300
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent