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Customer Experience Executive

Leicester, Leicestershire
Remote Working
Remote Working
Job Type
21 Sep 2022
We are currently looking to appoint an Administrator to work in our busy Group Customer Service Team reporting to the Group Customer Service Manager. The ideal candidate for this exciting new role will have a strong background in administration, have excellent customer service skills and have the ability to meet deadlines in a fast paced environment. You will have an outstanding ability to effectively communicate with key stakeholders, be confident in demanding situations and have the ability to prioritise effectively and organise your own workload to meet tight deadlines. The role will cover the following: Monitoring our internal customer feedback portal Completing root cause analysis with CSM Producing reports on a regular basis along with adhoc reporting as required Taking calls from customers & dealerships where necessary You must be able to demonstrate an enthusiastic, committed and flexible approach to work whilst possessing excellent written and verbal communication skills. You should also be someone who can work well under pressure in a very busy environment. This is an excellent Hybrid Work from Home / Work from Office opportunity available for a motivated Customer Service Administrator to join our Customer Service team who are based in our Head Office in Leicester. Previous experience would be advantageous as would knowledge of FCA regulations regarding consumer credit and insurance but is not necessary as on the job training will be provided. You will work 40 hours between the hours of 8am 6pm Monday to Friday with home working as part of a structured rota. If you believe you are exactly who we are looking for and you have the relevant skills, please email (url removed) with a full CV and covering letter explaining why you are the person for the role. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work Business social events At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please . Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 84% on our colleague engagement survey
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  • Job Reference: 717935910-2
  • Date Posted: 21 September 2022
  • Recruiter: Sytner
  • Location: Leicester, Leicestershire
  • Remote Working: Some remote working possible
  • Salary: On Application
  • Sector: Transport & Logistics
  • Job Type: Permanent