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Customer Care Inside Sales Representative II

Gurnee, Illinois
Job Type
30 Jul 2022

Job Description

Stepan is seeking a Customer Care Inside Sales Representative II to join our Customer Care team in Northbrook, IL. In this role, you will report to the Customer Care Team Leader. This role is responsible for developing relationships with a portfolio of assigned customers and driving sales growth & retention. In partnership with Regional Sales, Technical Service, and Marketing Communications teams, you will drive new customer acquisition. The CCR II is also responsible for handling the order entry and order management activities for select small and mid-sized customers and distributor partners in North America.

Key Responsibilities:

    Identify and communicate customer requirements, capture key insights, solve problems, and identify and pursue new growth opportunities.
    Collaborate with Regional Sales and Technical Service to properly handle prospective accounts as they transition through the sales development cycle.
    Execute SAP Order Management Processes & Procedures. Receive and enter PO's, provide information on open PO's and re-determine as needed, handle customer complaints and returns process, check credit limit availability for billing and other topics.
    Utilize established Supply Chain processes and procedures to ensure timely and efficient delivery of information and material to internal and external customers.
    Deliver against various internal requirements, and track progress against individual and team KPI's.


    At least 3 years of Sales, Technical Service or Customer Service experience required
    1-2 years of Inside Sales experience preferred
    Demonstrated ability to build strong customer relations and create value required
    SAP and experience preferred
    Knowledge of the relevant markets strongly preferred





    Bachelors Degree or Equivalent required, Science degree preferred

Established in 1932, Stepan Company is a major manufacturer of basic and intermediate chemicals including surfactants, polymers, as well as specialty ingredients that go into consumer, household, and institutional products such as laundry detergents, shampoos, and surface cleaners. Stepan Company currently has 20 global manufacturing locations and over 2,000 employees. We have a strong record of growth. Our growth allows us to provide meaningful career opportunities and stability to our team members. We have big goals at Stepan and know every team member will be crucial to achieving our objectives. Regardless of function, we are looking for team members who bring with them a growth mindset, an entrepreneurial spirit, and the ability to thrive in an evolving environment.


We celebrate diversity at Stepan and are committed to creating a diverse, inclusive environment. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other status protected by applicable law.


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  • Job Reference: 671811260-2
  • Date Posted: 30 July 2022
  • Recruiter: Stepan Company
  • Location: Gurnee, Illinois
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent