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Customer Care Coordinator

Melton, Suffolk
£21,000 to £23,000
Job Type
21 Sep 2022
Pure are delighted to be supporting an incredibly successful and well known organisation in Melton, with the recruitment of a Customer Care Coordinator. This post is initially a fixed term contract of 12 months, with a strong possibility of permanent employment in the longer term. Sitting at the heart of the customer care process, you will need to be a strong communicator and listener, with a patient, empathetic and adaptable approach. Excellent organisational and IT skills are essential and previous customer service experience is desirable. Monday to Friday, 37.5 hours per week £21,000 to £23,000 pa (dependant on experience) Main Responsibilities: Dealing with incoming calls, post and emails relating to Customer Care. Validating complaints and resolving problems quickly and efficiently, seeking direction where required. Co-ordinating Customer Care Operatives, suppliers and subcontract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries. Checking and ensuring work has been carried out to the purchaser s satisfaction. Bringing persistent faults to the attention of the Customer Care Manager or Head of Customer Care. Categorising works successfully, ensuring management of costs are minimised. Processing 21-day defect reports, and liaising with the site team. Complying with and upholding company policies and procedures. Undertaking any additional tasks as may reasonably be required from time to time.Experience & Skills Required: Previous Customer service experience within an office environment. Experience in the use of CRM software. Educated to GCSE Standard (or equivalent) including English and Maths. Good verbal and written communication skills. Ability to multi-task with good time management.Benefits: Pension Scheme Private Health Care 25 days holiday entitlement (plus bank holidays)
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  • Job Reference: 717928840-2
  • Date Posted: 21 September 2022
  • Recruiter: Pure Resourcing Solutions Limited
    Pure Resourcing Solutions Limited
  • Location: Melton, Suffolk
  • Salary: £21,000 to £23,000
  • Sector: Call Centre / Customer Service
  • Job Type: Contract