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Cost Estimator - Customer Service Rep

Location
Lewiston, Maine
Job Type
Permanent
Posted
1 Aug 2022
Established in 1929, Elmet is the sole 100% US, fully integrated manufacturer of molybdenum and tungsten metals. At our large, world-class facility in Lewiston, Maine we produce mill, machined, and fabricated products to our customers most exacting specifications. We utilize state-of-the-art powder metallurgy processes to support our customers in aerospace, semiconductor, medical, defense, and many other critical markets. Elmet is ISO 9001 and AS9100 certified. We thank you for considering joining our unsung heroes who make the critical parts that go into some of the most advanced Medical, Aerospace and Defense applications. Our teams and projects support companies such as NASA, Philips Medical, Intel, General Dynamics, Boeing, Lockheed Martin Space and even advanced surgical robot systems. Every person, at every stage of our production is a valuable contributor. Like a puzzle, each member is a necessary piece to complete the larger picture.

Why Maine and Lewiston:

Elmet is headquartered in Lewiston, Maine which is an affordable, growing and vibrant city just 45 minutes North of Portland and close to beaches and mountains. Sunday River Ski Area is only an hour away. Portland is 45 minutes away. The region has attracted nationwide attention and high-regard over recent years. Portland and the Greater Portland area ranked atop many Best of City lists. The coastal city and surrounding towns provide a unique and balanced lifestyle to those who live, work and play in the Southern Maine region. Take a look at what others are saying about living and working in and around Portland.

Position Summary:

This position is responsible for addressing the needs and growing Elmet s share of existing and new sales accounts as assigned. These duties primarily involve managing all aspects of customer order generation and order fulfillment, including the management of customer inquiries and concerns related to order delivery and quality. In addition, this position is responsible for preparing cost estimates for various Elmet products by analyzing required labor, material, and overhead to be applied.

Job Duties/Responsibilities:

Prepare customer requests for quotation.
Set pricing in collaboration with cost estimators and sales management.
Determine lead times in partnership with operations team.
Maintain CRM (Customer Relationship Management) ERP module.
Follow-up on quotations with Sales Management and Field Sales Managers.
Address customer requests for information, including order status, quality concerns, and technical inquiries.
Develop customer-based strategies to help secure new business or maintain existing business and present to/discuss with Sales Management and at times, the Elmet Management Team.
Contribute to maintaining Elmet s website, to include developing and posting new content.
Process orders received through Elmet s e-commerce program.
Support the development of trade show and collateral marketing material as needed.
Analyze product production flow and calculate the required elements of cost (labor, material, OH, outside services) to be applied to develop product costs.
Participate in conversations with customers and field sales to thoroughly understand customer requirements for requested quotations.
Work with Purchasing to obtain updated quotations for third party services and materials.
Collaborate with Engineering and Production to validate cost estimates for both new items and for confirming original estimates for repeat orders.
Maintain costs in Elmet s ERP system by entering new part numbers and associated bills of material and routings.

Job Qualifications:

4 Year technical degree or equivalent (e.g. Industrial Engineering, Mechanical Engineering, science, math etc.)
5-7 Years experience
Must be able to read technical drawings
Cost Estimating and Manufacturing experience required
Must have mid-level math skills including basic Algebra
Comfort with Spreadsheets and intermediate Excel
Familiarity with ERP systems required
Excellent communication skills - must interact with internal and external customers
Ability to create and deliver presentations to groups including those at higher levels

Working Conditions/Physical Demands:

Must be able to stand for a half hour and walk up to a quarter of a mile.
Able to see and hear. Vision correctable to 20/40 or better.
Routinely communicates face-to-face, via telephone and by computer.
Must have finger dexterity to handle paperwork, computers and phones.
Needs to lift up to 10 lbs, bend, twist and occasionally kneel.
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Details

  • Job Reference: 673993643-2
  • Date Posted: 1 August 2022
  • Recruiter: Elmet Technologies LLC
  • Location: Lewiston, Maine
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent