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Contact Centre Supervisor

£20,000 to £25,500
Job Type
21 Sep 2022
Contact Centre Supervisor £23,000 - £25,500 Birmingham City Centre Are you an experienced Contact Centre Supervisor who is looking to progress your career into a National Law Firm? Do you have excellent leadership skills and confidence in handling a high volume caseload? Bell Cornwall Recruitment are looking for an experienced Contact Centre Supervisor to apply for this fantastic opportunity. Main duties and responsibilities: actively pursue own fast track caseload working to KPI's and ensuring your team is working to their targets supervising up to 3 team members, providing mentoring/coaching performance providing best client service whilst providing query support, caseload management and assistance with technical queries assisting with the training and refresher training for all relevant areas of fast track practiceThe ideal candidate Senior Case Manager: have proven experience managing a high volume caseload, in fast-track environment (ideally within legal office environment) be experienced in managing a team working on high volume caseloads (ideally within legal environment) have the ability to work well in a team and develop excellent working relationships be able to demonstrate flexibility, initiative and confidence in own abilityIf you have the right experience and would like to hear more about this role, then please don't hesitate to apply! call centre and customer service legal call centre legal claims legal personal injury Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)
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  • Job Reference: 717928950-2
  • Date Posted: 21 September 2022
  • Recruiter: Bell Cornwall Recruitment
    Bell Cornwall Recruitment
  • Location: Birmingham
  • Salary: £20,000 to £25,500
  • Bonus/Benefits: excellent company + hybrid working
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent