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Collection Specialist

Stillwater, Pennsylvania
Job Type
1 Sep 2022


Construction Specialties, Inc.

Founded in 1948, Construction Specialties (CS) is a specialty building products manufacturer. CS provides solutions to building challenges that architects, designers, building owners, facility managers, and contractors face every day. Since inventing the first extruded louver, CS has become a global leader in all our product categories. Our products are a part of some of the most iconic buildings around the world-from the world's tallest tower, Burj Khalifa in Dubai, to the Oculus at the World Trade Center Transit Hub in Manhattan. If you want to work in an inspiring atmosphere and collaborate with customers and colleagues to solve challenges, we're the right place for you. CS\: Making Buildings Better ®


We are seeking an experienced collector to join our growing business. In this role, you will be responsible for collecting outstanding debts owed to the company. You should be able to understand and translate large amounts of numbers, negotiate tactfully, and persistently contact people of interest to collect the value owed.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, including but not necessarily limited to the following\:

  • Develop and maintain a tracking system of incoming and late payments
  • Monitor and date late payments
  • Initiate late payment notices to relevant parties
  • Contact relevant parties via phone calls
  • Inform debtors of their payment status and timelines for repayment
  • Contact larger companies and corporate entities to follow up on payment
  • Be persistent in calling and contacting debtors
  • Address questions, complaints, or suggestions
  • Follow up on late payment notice
  • Update and review all accounts to keep records of payments up to date
  • Inform upper management and leaders when legal action is needed and in place

KNOWLEDGE/ SKILLS/ EXPERIENCE/ EDUCATION\: (Minimum Education and/or Experience required)

  • High school diploma or equivalent
  • Two years of previous experience as a collector or in a related field
  • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel); working knowledge of databases, or financial software a plus
  • Able to multitask, prioritize, and manage time efficiently
  • Self-motivated and self-directed; able to work without supervision
  • Excellent verbal and written communication skills
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  • Job Reference: 701190546-2
  • Date Posted: 1 September 2022
  • Recruiter: Construction Specialties
  • Location: Stillwater, Pennsylvania
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent