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Client Support Administrator - ERC

Colorado Springs, Colorado
Job Type
1 Aug 2022
Job Description:

For more than 30 years, ERC has been delivering the advantage needed to solve our customers and the nation s toughest challenges. ERC is a trusted partner to the Defense and Space communities. We provide the advanced engineering, innovative technology, and subject-matter expertise to deliver the mission results our customers need to keep the nation safe and secure. Our unique solutions enhance readiness, optimize performance, and help ensure success in the air, on the ground and in space.

An essential part of our success is our corporate culture built on respect, empowerment, and collaboration. Our culture elevates our people, ensuring they provide best-in-class service and solutions to our customers. We always strive to do the right thing. We believe that are our people are our best asset and human connection our greatest strength.

Our 2,000 employees work on the most critical missions in the U.S. Army, U.S. Air Force (USAF), NASA, and Missile Defense Agency (MDA). We provide support for Test and Evaluation (T&E), Modeling & Simulation, Agile Software Development, Systems Engineering, and more. Our teams current projects range from engineering and logistics support for vital space hardware to platform and weapons modeling, simulation, and engineering.

Check us out on ERC.US

Your role:
The Client Support Administrator supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract with work on Schriever Space Force Base, Colorado Springs, Colorado.
What you ll do all day:
Conduct day-to-day administration of hardware, software, network and users
Provide in-person and phone support to MDA End User troubleshooting computers, printers, software, operating systems, and Office products.
Install hardware at End User offices (Laptops, Desktops, Monitors, etc).
Contribute to large scale projects and events.
You will love this job if you:
Are a self-starter and require little oversight to complete given tasks
Enjoy a fast-paced work environment
Love working with diverse groups of individuals, including engineers and technicians
Are good at communicating with people
Have a positive attitude
Enjoy multitasking
Minimum requirements for this position:
Must have one of the following combinations of education and experience: HS Diploma (or GED) and 4 years of general experience; Associate's degree and 2 years of general experience; Bachelor's degree, or higher, and 0 years of general experience.
Must have 2 years of directly related experience in relevant business systems, operating systems, and servers and/or experience in light programming, project management of small initiatives, and troubleshooting
Must have a current DoD 8570 IAT level II certification (e.g. Security+, Systems Security Certified Practitioner)
Must be able to lift and carry 25 lbs
Must be able to move around a large complex facility, perform work under desks, as well as other physical aspects of the position
Must have or be able to obtain a DoD Secret Security Clearance
Desired skills and experience for this position:
Have previous experience in Customer Service, as well as prior experience working in a DoD environment.
What we offer:
Competitive salaries.
Continuing education assistance.
Professional development allotment.
Multiple healthcare benefit packages.
401K with employer matching.
Paid time off (PTO) along with federally recognized holiday schedule.
This position is expected to pay $30,000 to $47,000 annually, depending on experience, education and any certifications that are directly related to the position.
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  • Job Reference: 673998023-2
  • Date Posted: 1 August 2022
  • Recruiter: ERC, Inc.
  • Location: Colorado Springs, Colorado
  • Salary: On Application
  • Sector: Administration
  • Job Type: Permanent