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Citrix Support Engineer

Location
Las Vegas, Nevada
Job Type
Permanent
Posted
1 Aug 2022
Description

Robert Half Talent Solutions is searching for a Citrix Engineer for our Las Vegas Client. If you have 3+ years of experience supporting a Citrix environment, apply to learn more about the position!

Overview of project/skills required:
  • Azure experience would be a nice-to-have
  • Create support ticket and log all troubleshooting steps performed
  • Escalate issue to Operators (Level 2 or Level 3) if advanced skills or elevated permissions are required and based on escalation guidelines and procedures as mutually agreed between Supplier and Company
  • Follow-up with end users when a support ticket is closed to ensure the problem has been satisfactorily resolved
  • Provide instruction on use and application of Citrix products, answer questions from End Users and make recommendations current or prospective End Users
  • Use Citrix Cloud to manage user sessions
  • Troubleshoot Operating System issues
  • Simulate a connection both internally and externally to ensure desktop and application resources are available before most users log on for the day
  • Assist with day-to-day support activities
  • Check for warnings or alerts within Citrix Cloud, event logs, or other monitoring software. Investigate the root cause of the alert.

    Requirements
Skill Requirements
  • 1-3 Years of Relevant Experience
  • Basic knowledge of Citrix technologies and of technologies integrated with Citrix (networking, storage, hypervisor, etc.)
  • Basic knowledge of profile management tools Liquidware Labs ProfileUnity, Flexapp
  • Basic knowledge of Application installation and troubleshooting
  • Basic knowledge of Thin Client technologies
  • Need to be familiar with the following technologies: Citrix XenApp and XenDesktop 7. x, PVS, MCS, UPM, Active directory
Technology Doesn't Change the World, People Do.

Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Questions? Call your local office at 1.. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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Details

  • Job Reference: 673995992-2
  • Date Posted: 1 August 2022
  • Recruiter: Robert Half Technology
  • Location: Las Vegas, Nevada
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent