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Call Centre Team Leader - Social Housing Repairs

£26,000 to £32,000
Job Type
13 Sep 2022
Call Centre Team Leader - Social Housing Repairs Berkshire £26K - £32K + Benefits Here at Howells, we are working with a leading, UK contractor to find an experienced, and proactive Call Centre Team Leader to lead the planning, customer service and admin team in a busy contractor call centre. You must have previous experience working as a Planner / Scheduler or Senior Planner / Scheduler on a Social Housing contract, for either a main contractor or RSL (Social Landlord), as well as experience of running monthly team meetings and one-to-ones, arranging weekly rota and ensuring coverage for all shifts, monthly call audits and scoring for all team members and KPI reporting/monitoring of statistics. The successful Call Centre Team Leader will also be responsible for: Ongoing review of productivity and processes Ongoing service improvement reviews/opportunities Regular monitoring of trends Relationship Management between the call centre and operational teams Monthly learning lessons reviews Attendance of resident meetings/board as and when required Working closely with the resident teams based on each client contract Attend monthly meetings with the client Ensure the team is updated at all times of any changes etc (verbally and backup email) Understand the contractual and commercial side of the business (budgets, coding and job allocations) Attend new bid interviews if required Part of the mobilisation team of new contracts Aid the Regional Call Centre Manager as and when requiredCall Centre Team Leader Salary & Benefits Package This is a permanent, full-time role for which you will receive an excellent salary of up to £32,000 + Benefits. If you're looking to join a modern, forward thinking business; that believes the strengths, skills and personalities of its people are the key to the group's success, please apply or contact Dave Widdison on (phone number removed) for more information. Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed). Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies
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  • Job Reference: 711160854-2
  • Date Posted: 13 September 2022
  • Recruiter: Howells Solutions Limited
    Howells Solutions Limited
  • Location: Berkshire
  • Salary: £26,000 to £32,000
  • Sector: Construction
  • Job Type: Permanent