Guardian Management has an immediate need for a Full-Time Assistant Manager to join our experienced and committed team at Enchanted Woods Apartments!
Enchanted Woods is a beautiful 216-unit conventional apartment community located in Federal Way, WA. We pride ourselves in the immaculate upkeep of the property as well as many community focused amenities such as playground, lounge area, swimming pool, fitness center, and woodsy trails!
An Assistant Manager's primary role is to support the Community Manager in providing our residents and prospects with top notch customer service, and all aspects of day-to-day operation of the property. Some regular tasks will include handling resident inquiries, administration of resident paperwork, completion of property accounting, reports, and work orders. This role will enforce Guardian Management policies and procedures, and to adhere to Fair Housing and Landlord Tenant Laws at all times.
The ideal candidate for this position will demonstrate excellent customer service skills, a high level of attention to detail, and the ability to work independently. Must be able to follow directions and receive constructive criticism and be comfortable overseeing our leasing staff. Previous sales, leasing and customer service experience, required, preferably in the area of property management/Leasing but we are certainly willing to train the right individual!
Schedule: 40 hours / week, Tuesday - Saturday. 8:30 AM to 5:00 PM.
Compensation: $22 + benefits!
Benefits: Medical/Vision/Prescription Insurance, Dental Insurance, Medical/Dependent Care FSA, Life/AD&D Insurance, Employer-matched 401-K, PTO, Paid Holidays, Employee Assistance Program.
Guardian provides a culture in which employees are encouraged to learn new skills and develop their existing strengths. Upward mobility is a reality here! We provide ample training and opportunity for anyone who desires to take their property management career to the next level! Interested in growing along with one of the leading property management companies in the Northwest? This could be the perfect opportunity for you!
Minimum Qualification Requirements
The requirements listed below are representative, but not exclusive of the knowledge, skill and/or ability required.
High school diploma or GED.
At least one (1) year of previous sales and/or leasing experience, preferably in the field of property management.
Excellent attention to detail and organizational skills.
Strong mathematical skills.
Strong customer service skills.
Possess strong technology, internet and general computer use skills and willingness to learn new programs as needed.
Ability to speak, read and write in English.
Ability to communicate effectively and in a timely manner; both verbally and in writing.
Ability to complete company training requirements for this position within pre-determined deadlines and attend other training sessions as required.
The qualifications listed below are representative, but not exclusive of the knowledge, skill and/or ability required.
At least one (1) year of experience working in property management
Yardi or similar property management software
Familiarity with Section 8
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
Always represent Guardian in a positive and professional manner.
Support Community Manager's efforts to assure that the company's efforts fully meet and exceed property management obligations.
Work in compliance with all local, state, and federal laws (Fair Housing, Landlord Tenant Laws, OSHA, etc).
Coordinate collection and documentation of all revenues following lease obligations of tenants and Guardian's policies on accounts receivable.
Ensure that your work follows the affordable program requirements applicable to the property.
Complete move-in/move-out paperwork with residents.
Collect delinquent accounts according to legal guidelines and communicate with accounting department to ensure accuracy of rent roll and accounts receivable.
Under the direction of the Community Manager, coordinate and administer the day-to-day leasing activities such as touring potential residents, completing guest cards, maintaining and updating the property's wait list, following-up with applicants, reviewing tenant billings, analyzing lease clauses, preparing vacancy reports, and updating property traffic information in reports and property management databases.
Identify leasing prospects and occasionally respond to routine leasing inquiries.
Purchase goods/services/supplies as directed by the Community Manager and input invoices for into the property management system (Yardi Voyager).
Work with Community Manager and Maintenance staff to coordinate requests for repairs and maintenance, regularly inspect property and vacant apartments and coordinate the work and schedules of property vendors.
Follow confidentiality guidelines for all resident, property, owner, and Guardian information at all times.
Accurately record time worked, adhere to time keeping guidelines including approving site staff time records daily.
Liaison with corporate departments to provide a team approach to the management of the property.
Establish and maintain collaborative working relationships between departments and with coworkers.
Constantly strive for improvements in work process and results to better meet resident needs, ownership goals and objectives, and company standards and expectations.
Other duties as assigned by the Community Manager or Portfolio Manager.
Guardian Real Estate Services LLC - Company Description
Established in 1971 and headquartered in Portland, Oregon, Guardian Real Estate Services has evolved into a leading management, development and investment firm. Our company offers a diversified real estate service platform including property management, investments, development, and advisory services. Guardian delivers custom solutions by offering a higher level of expertise, resources and creative capacity to develop a unique approach for each client. 50 years of experience, combined with the long tenure of our key staff, contributes to our strength and sets us apart in the industry. Our stability and security comes from our legacy of experience, industry knowledge, and integrity.
Guardian is a distinguished leader in the multifamily housing arena with a team of highly qualified real estate professionals. The company's vertically-integrated business model is sought by both private and institutional investors. Guardian's management portfolio includes over 128 assets throughout 56 cities located in four states and is comprised of approximately 8,500 multifamily units. Guardian's portfolio includes a diverse mix of market-rate, affordable and senior housing. Guardian holds ownership interests in 24% of the portfolio under management.
The Guardian Experience - Our People
The Guardian Experience: Property Management is our strength. People have always been our passion. Our team is, and has always been, actively engaged in superior real estate management and enhancing the communities in which we live and work. In this economy, companies come and go. As a 3rd generation family owned firm, Guardian's growth and stability has evolved the company into a leading West Coast real estate management and investment firm.
In addition to competitive salaries, 401(k), Paid Time Off and paid Holidays, we offer a culture in which individuals work and participate in collaborative team environments and are encouraged to continue to grow both professionally and personally.
This institution is an equal opportunity provider and employer.
If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at , or at any USDA office, or call to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. , by fax at .